Customer Service and Renewal Specialist

EduRun Group; Chennai; Sur place; INR 180 000 - 320 000; Plein temps

Résumé du poste

EduRun Group in Chennai is seeking professionals for outbound customer collection calls in the banking sector. The role requires the ability to follow up with customers, provide callbacks, and maintain precise call records in a professional manner.

The position welcomes both freshers and experienced candidates with basic English, and various language skills are noted for English + Telugu roles. Work is conducted from the office in Perungudi / T. Nagar.

Qualifications

• 18+ years
• Graduation mandatory; arrears acceptable
• DRA certification mandatory for experienced candidates
• Freshers eligible for English + Telugu roles
• Basic English understanding required

Responsabilités

• Handle outbound customer collection calls in the banking domain.
• Follow up with customers and provide call-backs when required.
• Maintain accurate call records.
• Handle customers professionally and resolve queries.
• Meet process and performance requirements.

Connaissances

English language

Multilingual (Telugu/Tamil/Hindi)

Formation

Graduation mandatory

Description du poste

Location: Perungudi / T. Nagar, Chennai

Work Mode: Work From Office

Experience: Freshers Experienced

Education: Any Graduate

Key Responsibilities

• Handle outbound customer collection calls in the banking domain.
• Follow up with customers and provide call-backs when required.
• Maintain accurate call records.
• Handle customers professionally and resolve queries.
• Meet process and performance requirements.

Eligibility

• 18+ years
• Graduation mandatory; arrears acceptable
• DRA certification mandatory for experienced candidates
• Freshers eligible for English + Telugu roles
• Basic English understanding required

Languages: English + Malayalam / Telugu / Kannada / Hindi / Tamil