Customer Service And Operations Analyst

RBS; Chennai; On-site; INR 300,000 - 540,000; Full time

Job summary

RBS in Chennai invites applications for a Customer Service & Operations Analyst role. You will assist customers and colleagues in contact centres, respond to queries, and support on business processes while learning the systems and performance metrics used across operations.

Ideal candidates are fresh graduates (2025/2026) in B.Com, BA, BBA, BSc Non-IT, Mass Communication or Journalism, with strong Microsoft Office skills and a knack for data-driven improvement.

Qualifications

• Excellent planning and organisational skills.
• Ability to manage multiple tasks with accuracy under pressure.
• Experience analysing performance data.
• Understanding of contact centre operations and performance metrics.
• Proficiency in Microsoft Office (PowerPoint, Excel, Word).

Responsibilities

• Respond to and investigate customer queries in our contact centres, supporting business processes and procedures.
• Identify barriers to performance and coordinate improvements to drive efficiency.
• Maintain accurate records of day-to-day operations and log incidents.
• Review manual processes for automation or enhancement.
• Focus on improving customer service and experiences.

Skills

Performance data analysis

Organisational skills

Attention to detail

Multitasking

Education

Graduation in B.Com/BA/BBA/BSc Non-IT/Mass Comm/Journalism

Tools

Microsoft Office

Job description

Job Description:

Join us as a Customer Service & Operations Analyst

• This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
• You’ll be actively participating in initiatives to improve customer service, processes and procedures
• You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role

What you'll do

In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

You’ll also be:

• Identifying barriers to performance and coordinating improvements to enhance our efficiency
• Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
• Keeping accurate records of day to day operations, logging incidents and identifying trends
• Reviewing manual or ineffective processes which could be automated or enhanced
• Maintaining a focus on improving our customer service and experiences

The skills you'll need

To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.

You’ll also need:

• Experience of analysing and using performance data
• Fresher's, 2025 or 2026 pass outs graduates in B.com, BA, BBA, Bsc Non-IT, Mass Comm, Journalism
• The ability to convey information in a simple and understandable way
• An understanding of contact centre operations and performance metrics
• Microsoft Office skills, including PowerPoint, Excel and Word

Hours

45

Job Posting Closing Date:

05/11/2026