Customer Contact Comms Senior Analyst-Voice

Accenture; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

Accenture is hiring a Customer Contact Comms Analyst in Bengaluru, India, to manage customer queries and complaints. The role requires 5 to 8 years of experience and a graduation degree. Key responsibilities include resolving customer issues effectively and maintaining strong client relationships in a fast-paced environment. Candidates with strong communication skills and experience in the Travel and Hospitality sector are preferred. Join a leading firm promoting equal employment opportunity.

Qualifications

• 5 to 8 years of experience in customer communications.
• Proficiency in email and chat processes.

Responsibilities

• Manage and resolve customer queries.
• Handle escalations and complaints from customers.
• Close faults and complaints within SLA.
• Interact with clients and/or Accenture management.
• Work with minimal instruction on daily tasks.

Skills

Written and verbal communication

Adaptable and flexible

Ability to establish strong client relationships

Ability to work well in a team

Agility for quick learning

Travel and Hospitality / Hotel industry experience

Education

Any Graduation

Job description

Skill required

Omnichannel - Customer Communications

Designation

Customer Contact Comms Analyst

Qualifications

Any Graduation

Years of Experience

5 to 8 years

What would you do?

You will be aligned with our Customer Support vertical and help us manage and resolve customer queries, handle escalations and complaints from dissatisfied customers, and provide best resolutions. You will also be responsible for closing faults and complaints within SLA. Candidates with good email and chat process skills and typing proficiency are preferred.

What are we looking for?

• Written and verbal communication
• Adaptable and flexible
• Ability to establish strong client relationships
• Ability to work well in a team
• Agility for quick learning
• Travel and Hospitality / Hotel industry experience (Hotel, Resort, Cruise, Online Travel Agency, Tour Operator, Airline, Airport, Car Rental, Tourism, Travel Services, etc.)

Roles and Responsibilities

• Analysis and solving increasingly complex problems
• Day-to-day interactions with peers within Accenture
• Interaction with clients and/or Accenture management
• Minimal instruction on daily work/tasks; moderate instruction on new assignments
• Decisions made by you impact your own work and may impact the work of others
• Individual contributor and/or oversight of a small work effort and/or team
• May require rotational shifts

Important Notice

We have been alerted to fraudulent messages asking job seekers to set up payments to cover employment costs at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at [e-mail] immediately.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.