Customer Contact Comms Analyst-Voice

Accenture in India; Bengaluru; On-site; INR 420,000 - 700,000; Full time

Job summary

Accenture in India is seeking a Customer Contact Comms Analyst in Bengaluru to manage and resolve customer queries, handle escalations and complaints, and provide best resolutions within SLA. You will engage in omnichannel customer service to ensure a seamless experience across channels.

You will work with cross-functional teams to maintain high service standards and timely issue resolution in a fast-paced environment.

Qualifications

• Omnichannel customer service experience is preferred.
• 3–5 years of work experience.
• Graduation is required. Any field accepted.

Responsibilities

• Manage and resolve customer queries and escalations.
• Close faults and complaints within SLA.
• Provide effective resolutions and ensure customer satisfaction.

Skills

Omnichannel - Customer Service

Education

Any Graduation

Job description

Skill required:

Omnichannel - Customer Service

Designation:

Customer Contact Comms Analyst

Qualifications:

Any Graduation

Years of Experience:

3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Omnichannel refers to a seamless and integrated customer experience across multiple channels, such as online, in-store, and mobile. It ensures that customers can interact with a brand consistently, regardless of the platform they use. The goal is to enhance customer satisfaction and engagement. Key tasks involve coordinating marketing, sales, and customer service efforts across all channels. Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

• Adaptable and flexible
• Collaboration and interpersonal skills
• Written and verbal communication
• Process-orientation
• Ability to meet deadlines
• Roles and Responsibilities:
• In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts