Customer Service Admin- Career

Agilent Technologies (International); Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

Agilent Technologies is hiring for a Customer Service role in Gurugram, Haryana. The incumbent will interface with customers, logistics, manufacturing, and sales to manage pre- and post-sales service tasks.

The role emphasizes completing work within SOPs, creating tickets, service orders, and processing quotes while maintaining high quality standards. English communication is essential.

Qualifications

• Requires minimum graduate certification or higher education.
• Excellent English written and verbal communication skills.
• Experience in customer service and order-processing is preferred.

Responsibilities

• Create tickets and service orders; process quotes acceptance.
• Assist with end-to-end order status management and service requests.
• Coordinate with internal/external customers and partners per SOPs.
• Resolve issues using established policies and procedures.

Skills

English proficiency

Customer service

Education

Graduate

Tools

SAP CRM

C4C

Job description

Job DescriptionResponsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.Works on the allocated task assigned within the given timelines by following the standard process SOP and WI.Quality is of utmost importance for the process.Responsible for creating ticket, service roder, and/or processing quotes acceptance along with other additional activities.Awareness of tools such as SAP CRM and C4C are preferred.Must know how, what and when to communicate relevant information with both internal and external customer.Works very closely with partners and ensuring their expectations are met and well-handled within process guidelinesResolves problems by applying established policies, procedures and tactics.QualificationsQualificationsMin. Education & Experience:Requires minimum graduate certification and/or higher education, or equivalent combination of education and experience.Minimum of 2 to 3 years of total work experience for entry to this levelRequires excellent English written and verbal communication skills.Additional DetailsThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:NoShift:DayDuration:No End DateJob Function:Customer Service