Customer Service Admin, Career

Agilent Technologies (International); Gurugram District; On-site; INR 600,000 - 800,000; Full time

Job summary

Agilent Technologies in Gurugram, India seeks a customer service professional to provide pre-sales and/or post-sales consulting, coordinating end-to-end customer experiences from order to installation.

The role requires strong English communication, a sense of responsibility, flexibility, and a commitment to quality. Travel is not required; this is a day shift role with potential for growth within the team.

Qualifications

• Bachelor's Degree from recognized University.
• Good command on English (Written and Verbal).
• Sense of responsibilities, quality in work delivered, flexibility and very good English communication skills.

Responsibilities

• Provide pre-sales and/or post-sales consulting to Agilent customers.
• Coordinate end-to-end customer experience from order to installation.
• Liaise between customers and internal teams (Sales, Manufacturing, Logistics, Service Delivery) to resolve inquiries.
• Resolve customer service issues for complex, multi-country or multi-regional accounts.

Skills

English communication

Customer service

Education

Bachelor's degree

Job description

Job DescriptionProvides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.Resolves customer service issues for complex, multi-country or multi-regional accounts.Acts as a liaison between customers and appropriate internal organizations such as Sales, Manufacturing, Logistics and Service Delivery to resolve customer inquiries.QualificationsThis role requires, sense of responsibilities, quality in work delivered, flexibility and good English communication skills both verbal and written.1. Bachelor's Degree from recognized University.2. Good command on English (Written and Verbal)3. Requires sense of responsibilities, quality in work delivered, flexibility and very good English communication skills both verbal and written.Typically 1-3 years of relevant experience for entry to this level.Additional DetailsThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:NoShift:DayDuration:No End DateJob Function:Customer Service