Customer Service

Natus Sensory; Bengaluru; Hybrid; INR 450,000 - 750,000; Full time

Benefits offered by this job

Medical insurance for employee and fam

Gratuity as per statutory norms

Paid time off per labor laws

Job summary

Natus Sensory India is expanding its Customer Services team in Bengaluru. The role starts as a remote position and will transition to a Bangalore office, offering exposure to an international environment and cross-functional collaboration.

You will receive and verify orders, provide confirmations, respond to inquiries by phone, email, or chat, and support stock allocations. Ideal for professionals with 1–2 years in customer service seeking growth in a medical devices company.

Qualifications

• 1–2 years of relevant experience in customer service or order processing.
• Ability to verify and process orders accurately and communicate clearly.

Responsibilities

• Receive and verify order information for accuracy and completeness.
• Provide order confirmations to customers.
• Respond to customer inquiries via phone, email, or chat about prices, shipping dates, and delays.
• Assist with stock allocation and pricing considerations as needed.
• Collaborate with shipping and QA to resolve issues and ensure order fulfillment.

Skills

Customer service

Order processing

Communication

Inventory awareness

Tools

EDI systems

ERP software

CRM software

Job description

Welcome to Natus Sensory India

We are continuing to grow our business in India and are now looking to expand our team there. Be part of this exciting journey right from the start!

Welcome to Natus Sensory India

We are continuing to grow our business in India and are now looking to expand our team there. Be part of this exciting journey right from the start!

Natus Sensory India are a leading manufacturer of medical devices and software for a range of solutions, including eight sensory nervous systems. Our mission is to improve patient outcomes in target markets through innovative screening, diagnostic and treatment solutions. We manufacture and distribute a range of medical device products used in the diagnosis of human disorders of sensory system and neural pathways.

Job Function: Service

Job Family: Customer Services

Job Overview

• Receive, verify order information for accuracy and completeness, enter orders into database and process orders for the organization.
• Provide order confirmations to customers.
• Respond to customer inquiries and requests via phone, email, or chat regarding prices, shipping dates, and/or any anticipated delays.
• Contact appropriate parties to clarify orders and obtain additional information.
• Answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders over the phone when necessary, and may manage web-based ordering, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
• May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
• May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.

Responsibilities

At the support intermediate level, this role performs a variety of routine and moderately complex tasks with increasing independence. The individual applies established job knowledge and skills to complete assigned work efficiently, recognizing the broader impact on co-workers and other departments. Responsibilities may include responding to information requests, researching basic issues, and resolving routine problems using defined procedures and judgment.

This role communicates detailed and accurate information clearly to both internal and external contacts, ensuring understanding and follow-through. While most work is guided by standard processes and procedures, there is some latitude to exercise judgment in handling non-routine tasks.

Work is performed with moderate supervision, with the expectation that the individual will seek guidance as needed and continue building technical and functional proficiency.

Contribute to the team's success by embracing our guiding principles and behaviors and actively participating in a culture that puts our Patient first. You will demonstrate exceptional teamwork, agility, accountability, and respect, cultivating an environment where collaboration and continuous improvement thrive.

Experience Required

This level requires prior experience performing similar routine tasks, with a demonstrated ability to work independently on standard assignments. Individuals are expected to have a solid understanding of functional procedures and show initiative in resolving basic problems. Typically, they have 1–2 years of relevant experience and are comfortable working with moderate supervision while applying growing judgment.

Compensation and Benefits

• Along with a competitive salary and performance-based incentives, we offer a comprehensive benefits package starting from day one, including medical insurance coverage for employees and their families, gratuity as per statutory norms, and paid time off in accordance with applicable labor laws.

Join Natus Sensory today.

Confidence in every Sense.

We Offer

• The role will start as a work-from-home remote position but will turn into a physical presence in an office role in Bangalore.
• Minimal travelling: less than 5%
• Collaborative and international environment with different cultures.
• English company language.
• Full ownership of testing of features and functionality.

EEO Statement

Natus Sensory is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.