Senior Associate, Customer Service

Nordson Corporation; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Nordson Corporation in Bengaluru, India, is seeking a Senior Associate, Customer Service to provide pre- and post-sale support across multiple sub families. The role delivers timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound service center, aligned with our service and quality standards.

You will process customer orders, bills, accounts, and service applications, assist with maintenance and termination requests, and troubleshoot and resolve

Job description

## Senior Associate, Customer ServiceApplylocations: India - Bangaloretime type: Full timeposted on: Posted Todayjob requisition id: REQ52053Provides pre- and post-sale customer service and support across multiple sub families. Delivers timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound service center consistent with service and quality standards. Processes customer orders, bills and accounts, and applications for service, maintenance and termination. Troubleshoots and resolves customer complaints.Provides pre- and post-sale customer service and support across multiple sub families. Delivers timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound service center consistent with service and quality standards. Processes customer orders, bills and accounts, and applications for service, maintenance and termination. Troubleshoots and resolves customer complaints.### About UsAt Nordson, we believe that anything is possible. We empower our global team of employees to engineer, manufacture, and market innovative products and systems that are essential to everyday life. These differentiated products and systems are used for precision dispensing and processing and serve a variety of end markets, including packaging, transportation, medical, and electronics. Founded in 1954, we are guided by our values of integrity, respect for people, customer passion, energy, and excellence. We care for our employees and provide them with opportunities to advance their careers and make an impact, inside and outside of work. Nordson is headquartered in Westlake, Ohio, and has direct operations in more than 35 countries to support our products and systems with application expertise and a direct global sales and service organization.