Customer Solutions Specialist I

Confluent Medical - India; India; On-site; INR 600,000 - 900,000; Full time

Job summary

Confluent Medical Technologies India Pvt Ltd is seeking a Customer Solutions Specialist I to support accounts and sales directors. Responsible for handling customer requests, evaluating quotations, processing POs, and providing timely order acknowledgements.

The role involves cross-functional collaboration to ensure customer satisfaction and maintain records. Hybrid remote role based in India, with responsibilities including cost analysis, quotations, and handling inquiries about deliveries,

Qualifications

• Highly responsive customer service attitude.
• Excellent attention to detail and follow through.
• Ability to stay organized and effectively manage workload.
• Experience in delivering client-focused solutions based on customer needs.
• Demonstrated ability to communicate effectively, both internally and externally.
• Excellent verbal and written communication skills for emails and calls.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong understanding of internal and external manufacturing operation systems & processes.

Responsibilities

• Effectively manage incoming requests and identify and assess customer's needs to achieve satisfaction.
• Nurture customer relationships, respond to customers in a timely manner.
• Scope and cost new opportunities for nitinol materials, ensuring loaded data in systems.
• Prepare quotations, process orders, and send order confirmations.
• Follow up on quotations to ensure PO receipt or reasons for losses.
• Coordinate documentation, tracking numbers, invoices, and certificates of conformance.
• Resolve product or service problems by clarifying the complaint and engaging internal teammates; determine cause and solution; expedite corrections; follow up.
• Ensure POs, Quotes, and Order Acknowledgements are archived in the system.
• Provide open order reports to customers, proactively communicating delays.
• Contribute to internal process and system improvement projects.

Skills

Customer service

Attention to detail

Communication

Multi-tasking

Analytical skills

Excel

ERP/CRM/database experience

Education

BA/BS degree or equivalent

Tools

MS Office

Job description

SUMMARY

Confluent Medical Technologies India Pvt Ltd is a 100% owned subsidiary of Confluent Medical Technologies Inc. (HQ in Scottsdale, Arizona - https://confluentmedical.com/). We are urgently looking for a Customer Solutions Specialist I to join our team. You may be who we are looking for! Responsible for providing service and feedback to internal and external customers, and will be the primary support for the Account and Sales Directors. Develops and maintains positive customer relations by coordinating with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. Candidate will review customer RFQs, analyze cost, recommend price, prepare quotations, enter sales orders to process customer POs, and send order acknowledgements. Assists with customer complaints, changes to delivery schedule, billing and accounting questions. Maintains customer records.

DUTIES & RESPONSIBILITIES

Effectively manage incoming requests and identify and assess customer's needs to achieve satisfaction. Nurture customer relationships, and respond to customers in an enthusiastic, timely manner. Scope and cost new opportunities for nitinol materials, ensuring all our loaded in the system. Prepare quotations, process orders, and send order confirmations in accordance with company metric goals. Follow up with customers on status of quotations to ensure follow through of wins with PO, or reason for losses. Manage inquiries for on-hand inventory and orders. Coordinate when customers request documentation, tracking #s, invoices, and certificates of conformance. Resolve product or service problems by clarifying the customer’s complaint and engaging internal teammates; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Ensure POs, Quotes, and Order Acknowledgements are archived in the system. Provide open order reports to customers, as requested, proactively communicating delays. Contribute to internal process and system improvement projects. Responsible for ensuring personal and company compliance with local and company regulations, policies and procedures for Health, Safety and Environmental compliance.

REQUIREMENTS

Highly responsive customer service attitude Excellent attention to detail and follow through Ability to stay organized and effectively manage workload Experience in delivering client-focused solutions based on customer needs Demonstrated ability to communicate effectively, both internally and externally Excellent verbal and written communication skills for customer emails and phone calls Ability to manage multiple priorities in a fast-paced environment Analytical skills to evaluate specifications, prepare cost estimates, and evaluate pricing Strong understanding of internal and external manufacturing operation systems & processes Reliable internet connectivity for hybrid remote work Ability to accommodate hybrid schedule with shifted hours to provide coverage to multiple time zones Microsoft Office skills, particularly Excel ERP/CRM/database experience BA/BS degree or equivalent experience 2+ years of experience medical devices or a related field is a plus

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role supports internal and external customers across multiple global time zones. As part of a flexible work arrangement, employees may adjust their work schedules to ensure effective collaboration and overlap with key stakeholders, including team members and management located in North America. While standard working hours are based in India, the position requires flexibility to accommodate recurring meetings, customer interactions, and business-critical discussions outside traditional local business hours.

COMMENTS

This job description is an outline of the major recurring responsibilities of the job. It is not intended to be all‑inclusive of the work to be performed. Similarly we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs. Applying materials science to MedTech innovation. Confluent specializes in expert design and development of large-scale manufacturing specializing in interventional catheter-based devices and implants. Our key capabilities include Nitinol components and tubing, balloon and complex catheters, high-precision polymer tubing, and implantable textiles. We operate in 8 state-of-the-art facilities across the United States and Costa Rica and currently employ over 2,000 employees. Confluent has earned the confidence of leaders in the medical device community through a proven track record of innovation, engineering, and manufacturing. Visit www.confluentmedical.com to learn more.