Customer Sales Support Manager

C32511 Alfa Laval India Private Limited; Pune District; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Alfa Laval Mid Europe GmbH seeks a seasoned professional to strengthen regional sales and pricing governance. You will lead quote and order execution, implement price management processes, and collaborate across functions to improve profitability and customer satisfaction.

Engineering leadership with Lean Sigma awareness, strong communication, and familiarity with MS Office and ERP systems will help drive initiatives, ensure timely orders, and support regional sales performance in a dynamic

Qualifications

• Engineering graduate with leadership and commercial acumen.
• Lean Sigma certification preferred.
• Strong knowledge of engineering concepts, market intelligence and commercial aspects of capital sales.

Responsibilities

• Lead Customer sales support to achieve goals with prompt responses and order execution.
• Implement price management processes and discount strategies.
• Develop intra-organizational networks to ensure timely order fulfillment and cross-functional collaboration.

Skills

Leadership and management

Engineering concepts

Market intelligence

Commercial thinking

MS Office

ERP

Material management

Communication skills

Education

Engineering degree

Tools

MS Office

ERP

Material management

Job description

About Us

Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in energy, the environment, food and the marine industry. At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas And great ideas drive progress.

Key Authorities

Accountable for delivering net invoicing across Energy Capital Sales business Local Pricing Process Owner, ensuring effective price management and consistency Drive in implementing new business initiatives to enhance profitability and efficiency Drive in ensuring Process governance, Discount approval management in CRM Taking advance actions of material or equipment based on LOA KPIs : Achieve energy revenue growth by meeting net invoicing forecasts. Ensure effective execution of orders and order fulfillment (OFTLd). Implement annual price management processes to secure desired local margins. Deliver prompt response times for both transactional and non-transactional quotes to strengthen customer satisfaction and sales performance.

Performance Dimensions and Key Responsibilities

1. Ensuring Quote & Order Execution Process - Lead Customer sales support team to achieve business goals by providing prompt response to customer needs Effective execution of Order execution and OFTd Ensure customer sales support is actively supporting Regional Sales and is taking responsibility for the quotation.
2. Price Management - Implement TP process for creating & updating customer price lists, discount matrixes in discount tool Support Business for reviews & pricing decisions Support business in implementing rate contracts for customers & distributor
3. Internal coordination and networking - Develop intra organizational network to ensure smooth and timely execution of customer orders.
4. Change Driver - Instrumental in implementation of changes, information for service sales process Utilize best practices and synergy within Service and CS Act and implement new tools, initiatives, campaigns etc.

Qualifications / Certifications

Engineering graduate having 10-12 Years experience. Lean sigma certification (preferable) Knowledge, Technical Skills and Nature of Experience : Leadership and management skills Good knowledge engineering concepts, market intelligence and commercial aspects of the product related capital sales business. Technical skills: (MS Office, ERP, material management). Behavioural/ Leadership Skills : - Applying Expertise and Technology - Creative and Innovative - Entrepreneurial and Commercial Thinking - Persuading & influencing - Analysing - Communication skills (structure and clarity)

Why Alfa Laval

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Alfa Laval is a young innovative traditional company of more than 130 years of history and 3 decades in the region.
• In Alfa Laval we look for individuals those can help us to drive our purpose of Accelerating the success of the customers, people and our planet.
• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.

"We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status."

#LI-BP2 Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140‑year-old start‑up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too. Meet our dedicated people who always go the extra mile.