Customer Sales & Support Intern/Executive

Silent Infotech Inc; Gandhinagar; On-site; INR 250,000 - 400,000; Full time

Job summary

Silent Infotech Inc in India is seeking a proactive Customer Support Executive who can deliver exceptional support and build strong relationships with customers. You will handle inquiries, resolve issues, and coordinate with internal teams to ensure a seamless customer experience.

Ideal candidates have excellent English communication, a customer-first attitude, and the ability to manage calls and emails efficiently.

Qualifications

• 3+ years of experience in Customer Support, Customer Service, or a similar role
• Fluent English communication is mandatory (verbal and written)
• Ability to handle calls, emails, and follow-ups professionally
• Strong interpersonal and problem-solving skills
• Coordinate effectively with internal teams and customers
• Customer-centric approach with a positive attitude

Responsibilities

• Handle customer inquiries via calls and emails
• Resolve issues promptly to ensure customer satisfaction
• Coordinate with internal teams to fulfill requests
• Provide timely assistance and proactive follow-ups
• Maintain high levels of customer service and experience

Skills

Fluent English

Customer service

Interpersonal skills

Problem solving

Team coordination

Tools

CRM tools

Job description

At Silent Infotech, we are looking for a proactive and customer-focused Customer Support Executive who can deliver exceptional support and build strong relationships with customers. This role involves handling customer inquiries, resolving issues efficiently, coordinating with internal teams, and ensuring a seamless customer experience.

This position is ideal for candidates with excellent English communication skills and a passion for customer service. You will interact with customers through calls, emails, and other communication channels, providing timely assistance and maintaining high levels of customer satisfaction. The role offers an opportunity to work in a professional and growth-oriented environment while contributing to the company's success through effective customer engagement and support.

Experience:

• 0 to 3+ Years

Requirements:

• 3+ years of experience in Customer Support, Customer Service, or a similar role
• Fluent English communication is mandatory (verbal and written)
• Ability to handle customer calls, emails, and follow-ups professionally
• Strong interpersonal and problem-solving skills
• Ability to coordinate effectively with internal teams and customers
• Customer-centric approach with a positive attitude

Preferred Skills:

• Experience interacting with domestic and international customers
• Basic knowledge of CRM or support management tools
• Ability to manage multiple tasks and priorities efficiently

If you are confident in your communication skills and enjoy helping customers, we would love to hear from you.