Customer Sales Executive - Personal Loans

Tata Capital; Munger; On-site; INR 240,000 - 360,000; Full time

Job summary

Tata Capital in India is seeking a Customer Service Executive (CSE) for Personal Loans within Retail Assets. You will act as the company representative, addressing inquiries, guiding customers through eligibility and required documents, and ensuring accurate information on loan features and fees.

You will coordinate with internal teams for login, processing and disbursement of applications, aiming for timely delivery and high customer satisfaction to boost product NPS.

Qualifications

• Graduate in any discipline.
• Basic knowledge of Personal Loan products / Retail lending.
• Customer-centric approach.
• Ability to meet service and business targets.

Responsibilities

• Act as the company representative for Personal Loan products.
• Address customer inquiries and provide accurate information on loan features, eligibility, documentation, pricing and fees.
• Serve as communication link between management, channel partners and customers for timely resolutions.
• Coordinate with internal teams for login, processing and disbursement of Personal Loan applications within turnaround time.
• Deliver high levels of customer satisfaction and gather feedback to improve NPS for the product.

Skills

Personal loan knowledge

Customer-centric

Targets

Education

Graduate in any discipline

Job description

Designation: Customer Service Executive (CSE) - Personal Loans

Department: Retail Assets / Personal Loans

Experience: Minimum

Years

Qualification: Graduate in any discipline

Roles & Responsibilities :

.
Company Representative:

Act as the company s representative for Personal Loan products

.
Customer Acquisition & Engagement:

Address customer inquiries, listen to their concerns, and provide accurate information regarding loan features, eligibility criteria, documentation, pricing, and applicable fees.

.
Communication Channel:

Serve as an effective communication link between management, channel partners, and customers to ensure smooth coordination and timely resolution of queries.

.
End to End ownership:

Coordinate with internal teams for timely login, processing, and disbursement of Personal Loan applications while maintaining turnaround time (TAT).

.
Customer Satisfaction:

Ensure high levels of customer satisfaction by delivering quality service and gathering positive feedback after loan disbursement so that overall NPS increases for the product

Key Skills & Competencies:

Basic knowledge of Personal Loan products /Retail Lending

Customer-centric approach

Ability to meet service and business targets

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.