Customer Sales And Service Consultant Mumbai

Emirates; Mumbai; On-site; INR 300,000 - 450,000; Full time

Job summary

Emirates in Mumbai is seeking a customer service-oriented professional to promote Emirates products and deliver exceptional service. You will upsell, cross-sell, and tailor solutions while maintaining compliance and a personalised touch across channels.

The role requires knowledge of Emirates systems and a proactive approach to service quality and revenue growth. UK? Not specified; Mumbai-based position with right to work in India.

Qualifications

• Knowledge of back office/contact centre and airline industry procedures.
• Knowledge of Skywards, CRIS, iLoyal and ResConnect reservations systems.
• Excellent communication skills in written, verbal and interpersonal with strong customer service.
• Ability to work in a busy environment.
• Proficient in using Windows applications, including Word and Excel.

Responsibilities

• Provide exceptional service by delivering accurate information and promoting Emirates products.
• Drive revenue growth by upselling and cross-selling aligned with customer needs.
• Acknowledge and handle every customer interaction with personalised approach across channels.
• Ensure compliance with policies, procedures and regulatory requirements.
• Maintain up-to-date knowledge of Emirates products, services and systems.
• Share ideas to enhance service quality, efficiency and customer experience.

Skills

Communication skills

Customer service

Busy environment

Education

12 Years schooling

Tools

Skywards system

CRIS system

iLoyal system

ResConnect system

Job description

Job Description:

Job Purpose

Provide exceptional service to Emirates customers by promoting and selling Emirates products and services, with a strong focus on enhancing the customer experience while driving sustainable revenue growth.

Job Outline

• Provide exceptional customer service by delivering accurate information and actively promoting relevant Emirates products and services.
• Actively drive revenue growth by upselling, cross-selling, and presenting customers with a range of products and services aligned with their needs and value expectations.
• Ensure every customer interaction is acknowledged and thoroughly handled with a personalised approach across all communication channels.
• Ensure full compliance with applicable policies, procedures and regulatory requirements while meeting customer expectations.
• Maintain up-to-date knowledge of Emirates products, services, systems and proactively identify opportunities for system or process enhancements.
• Proactively share ideas and recommendations to enhance service quality, operational efficiency, revenue performance and overall customer experience.

Must have the right to work and live in India

Knowledge/Skills

• Knowledge of back office/contact centre and airline industry procedures and methodology.
• Knowledge of Skywards, CRIS, iLoyal and ResConnect reservations systems.
• Excellent communication skills in written, verbal and interpersonal with strong customer service.
• Ability to work in a busy environment.
• Proficient in using Windows applications, including Microsoft Word and Excel.

Qualification

12 Years schooling or equivalent

Experience

Customer Service. Contact Centres 2+ Years

Position will be based in Mumbai , India

Salary & benefits

• Competitive salary

Requirements: