Customer Relationship Specialist, Granite

Altisource; Bengaluru; On-site; INR 350,000 - 500,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive medical insurance

Wellness programs

Paid holidays and days off

Employee engagement activities

Job summary

A leading technology firm in Bengaluru is seeking a Customer Relationship Specialist to guide new clients through the onboarding process, address inquiries, and build strong relationships. This role requires exceptional communication skills and a proactive problem-solving mindset. The ideal candidate will have a Bachelor's degree and experience in a client-facing role. Comprehensive benefits and a competitive salary are offered.

Qualifications

• Fluent English with a neutral accent for verbal communication.
• Strong analytical and cognitive skills, attention to detail.

Responsibilities

• Guide new clients through onboarding process.
• Serve as first point of contact for client inquiries.
• Identify and troubleshoot client issues.
• Build and nurture strong client relationships.
• Provide insights and updates on new features.
• Convey valuable insights from clients to internal teams.
• Maintain accurate client records in CRM system.

Skills

Exceptional written and verbal communication skills

Strong interpersonal skills

Problem-solving mindset

Typing speed of minimum 30 words per minute

Education

Bachelor’s degree or equivalent

Tools

Office productivity software

Job description

Customer Relationship Specialist, Granite

At Altisource (NASDAQ: ASPS) we build technology and services for the mortgage and real estate industry. This role will work directly with executive leadership to develop and organize the financial strategy for various lines of business.

Responsibilities

• New Client Onboarding: Guide new clients through onboarding process, welcoming them, explaining products and services, and assisting with platform navigation.
• Client Assistance: Serve as first point of contact for client questions and inquiries via phone and email.
• Problem Resolution: Identify and troubleshoot client issues, collaborating with internal teams to provide timely solutions.
• Relationship Building: Build and nurture strong, long‑lasting client relationships, tailoring interactions to their unique needs.
• Client Education: Provide insights, resources, and updates on new features and best practices to maximize client experience.
• Client Feedback: Act as a conduit between clients and internal teams, conveying valuable insights to improve offerings.
• Record Keeping: Maintain accurate and up‑to‑date client records in the CRM system.

Requirements

• Exceptional written and verbal communication skills.
• Strong interpersonal skills and ability to build rapport.
• Problem‑solving mindset and proactive approach to client concerns.
• Patience, empathy, and organizational skills to manage multiple clients.
• Proficiency with office productivity software.
• Preferred: Previous experience in a client‑facing or customer service role.

Qualifications

• Bachelor’s degree or equivalent.
• Excellent written communication, accurate grammar, punctuation.
• Ability to read and respond to client emails following effective business etiquette.
• Fluent English with a neutral accent for verbal communication.
• Strong analytical and cognitive skills, attention to detail.
• Typing speed of minimum 30 words per minute with phone communication.

Benefits

• Competitive salary based on experience and skills.
• Comprehensive medical, personal accident, and life insurance for employees and families.
• Wellness programs including doctor support, psychologist, counselor, onsite health checkups.
• 10 paid holidays plus 26 paid days off per year.
• Employee engagement activities and opportunity for growth within a culture that values innovation and diversity.

Core Values

• Act with Integrity.
• Energize People.
• Empower Innovation.
• Exceed Customer Expectations.
• Win as a Team.
• Enrich Communities.

Are you ready to take on this challenge? Apply today!