US Mortgage- Customer support

Altisource; India; On-site; INR 315,000 - 385,000; Full time

Benefits offered by this job

Career development opportunities

401(k) plan with company matching

Comprehensive medical/dental/vision insurance

Paid holidays (19 days of accrued PTO)

Free snacks, drinks, and coffee

Job summary

A fast-paced innovative company in India is looking for an Entry Level Customer Service representative to review and update construction documents. The role requires excellent attention to detail and communication skills to coordinate with clients and inspectors effectively. Offering a salary of 3.5 LPA along with benefits, including paid holidays and a 401(k) plan. Night shifts are required. Interested candidates can contact the Talent Acquisition Team for more information.

Qualifications

• Experience in US mortgage documents review process.
• Ability to work in a fast-paced environment with tight deadlines.

Responsibilities

• Review and update construction documents in the system.
• Maintain construction budget details and place inspection orders.
• Coordinate with stakeholders for order fulfillment.

Skills

Attention to detail

Communication skills

Multitasking

Education

Graduate

Job description

Job Description

• Review and update construction documents in the system to ensure completeness and accuracy.
• Maintain and update construction budget details while placing inspection orders with field inspectors.
• Assign inspection orders to nearby inspectors and track their acceptance and scheduling within the stipulated timeframe.
• Communicate effectively with lenders, contractors, and field inspectors via calls and emails to obtain missing or required documentation.
• Coordinate with stakeholders through email and phone communication to ensure order fulfillment.
• Schedule and manage site inspections with field inspectors across the United States, following up to expedite order completion.
• Notify clients about order status updates via emails and chat messages to ensure transparency and efficiency.

Qualifications

• Graduate.
• Excellent attention to detail in reviewing documentation and identifying gaps.
• Excellent communication skills to interact with clients, contractors, and inspectors.
• Ability to multitask and meet deadlines in a fast‑paced environment.
• Must have experience in US mortgage documents review process.

Salary and Benefits

Salary: 3.5 LPA + 6k NSA + incentives (10‑15k).

Willing to work night shifts.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Customer Service

Additional Information

We are Altisource! A fast‑paced, innovative organization seeking energetic, highly skilled self‑starters. We offer career‑development opportunities, competitive base salaries, a 401(k) plan with company matching, comprehensive medical/dental/vision insurance, tax‑free FSA, life insurance, short‑term and long‑term disability, paid holidays plus 19 days of accrued PTO, free snacks, drinks and coffee, and many employee engagement activities.

At Altisource we value diversity and are proud to be an equal opportunity workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For more information or to apply, contact our Talent Acquisition Team at [e-mail].