Customer Relationship Officer| Krishna

CSB Bank; Krishna; On-site; INR 300,000 - 500,000; Full time

Job summary

CSB Bank is seeking a customer service oriented professional to manage servicing and relationship activities, understand customer requirements and recommend banking solutions. You will facilitate service delivery while ensuring compliance with regulatory and Bank policies.

Experience ranges from 1 to 5 years in Sales/Service. The role requires a Graduate qualification and entails branch servicing, KYC/CKYC submission, cross-selling, and activation of digital banking for new customers, with

Qualifications

• Graduate with any specialization or relevant degree.
• 1–5 years of experience in Sales or Service roles in banking.
• Strong customer handling and communication skills.

Responsibilities

• Servicing branch customers and ensuring operations align with Audit & Compliance.
• Execute area mapping, cold calls, and BT L activities to meet acquisition targets.
• Complete accurate AOF/KYC and CKYC submission without errors.
• Cross-sell insurance/investments and promote digital banking to new customers.
• Manage assigned portfolio for balances, usage and service requests within TAT.

Skills

Customer service

Cross-selling

KYC/CKYC

Education

Graduate

Job description

To manage customer servicing and relationship activities through understanding customer requirements, recommending suitable banking solutions, facilitating service delivery and ensuring compliance with regulatory and Bank policies.

Experience Range : 1 to 5 Years (Sales/ Service)

Qualifications : Graduate (Any Specialisation)

• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements.
• Execute area mapping, cold calls and BTL activities to meet acquisition targets.
• Complete accurate AOF/KYC and ensure CKYC submission without errors.
• Cross-sell insurance/investments and activate digital banking for all new customers.
• Manage assigned portfolio for balances, usage and service requests within TAT.