Customer Relationship Officer Kovilpatti

CSB Bank; Thoothukudi; On-site; INR 300,000 - 450,000; Full time

Job summary

CSB Bank is seeking a customer servicing and relationship executive to manage branch customers, recommend banking solutions, ensure service delivery, and maintain regulatory compliance.

You will execute area mapping and outreach activities, complete accurate AOF/KYC, cross-sell insurance and investments, activate digital banking for new customers, and manage a portfolio within defined TAT.

Qualifications

• Experience range 1 to 5 years in Sales/ Service.
• Graduate with any specialisation.

Responsibilities

• Service branch customers and maintain branch operations per Audit Compliance.
• Execute area mapping, cold calls and BTL activities to meet acquisition targets.
• Complete accurate AOF/KYC and CKYC submission without errors.
• Cross-sell insurance/investments and activate digital banking for new customers.
• Manage assigned portfolio for balances, usage and service requests within TAT.

Education

Graduate (Any Specialisation)

Job description

Job Description:

To manage customer servicing and relationship activities through understanding customer requirements, recommending suitable banking solutions, facilitating service delivery and ensuring compliance with regulatory and Bank policies.

Responsibilities

• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements.
• Execute area mapping, cold calls and BTL activities to meet acquisition targets.
• Complete accurate AOF/KYC and ensure CKYC submission without errors.
• Cross‑sell insurance/investments and activate digital banking for all new customers.
• Manage assigned portfolio for balances, usage and service requests within TAT.

Qualifications

Experience Range : 1 to 5 Years (Sales/ Service)

Qualifications :Graduate (Any Specialisation)

Requirements: