Customer Relationship Manager

Jones Lang Lasalle Property Consultants India Pvt Ltd; Ludhiana; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Jones Lang LaSalle Property Consultants India Pvt Ltd in Ludhiana is seeking a Customer Relationship Manager to oversee site operations, manage client relations, and coordinate with site teams to maintain standards across all sites.

The role requires 5–8 years of experience and an MBA or graduate degree. The position is on-site with 48 scheduled hours per week and reports to the Mall Head / Operation Head.

Qualifications

• MBA / Graduation in any field with work experience of 5-8 years.

Responsibilities

• Oversee operations for all sites and ensure compliance with regulatory requirements and best practices.
• Coordinate with site teams to ensure timely completion of major and other works.
• Maintain look and feel at the sites and ensure site standards.
• Manage customer relationships in coordination with site teams.
• Maintain meeting calendars and close open points on time.
• Track and close open operational items.
• Implement IMS across sites.
• Implement uniform SOPs / Account Plans across sites.
• Drive new initiatives to improve efficiency and service levels.
• Submit MIS and related reports to stakeholders.
• Respond to mails and resolve occupant concerns; circulate minutes.
• Support emerging business by sharing leads from sites.
• Demonstrate usage of training tools for self-development.
• Foster a culture of appreciation.
• Participate in JLL initiatives like D&I, CSR, Safety Week.
• Imbibe JLL culture and values.
• Support Account Director in people performance evaluation and succession planning.
• Any other task / responsibility assigned by management time to time.
• Reporting: You will be reporting to the Mall Head / Operation Head as the case may be.

Education

MBA / Graduation in any field with work experience of 5-8 years

Job description

Customer Relationship Manager

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Responsibilities

• Responsible for overseeing the operations for all sites and to ensure that our operations are in line with regulatory requirements, internationally accepted best practices & applicable systems.


• Responsible for coordination with site team and ensure timely completion of Major and other works at sites.


• Ensure look and feel at the sites.


• Customer Relationship Management in coordination with site team.


• Ensure adherence of meeting calendar and timely closure of open points.


• Responsible for tracking and closure of open operational items.


• Ensure implementation of IMS across sites.


• Ensure implementation of uniform SOPs / Account Plan across sites.


• Ensure implementation of new initiative/ best practices to improve efficiency and enhance service levels across all sites.


• Ensure timely submission of MIS and related report to respective stakeholder.


• Ensure timely response on mails, occupant concern resolution and minute of meeting circulation.


• Support JLL emerging business by sharing the leads of works taken up at the sites.


• Demonstrate usage of training tool for self-development.


• Inculcate the culture of appreciation.


• Take part and drive JLL initiatives like D\&I, CSR, Safety Week etc.


• Imbibe JLL culture and values.


• Support Account Director in people performance evaluation/assessment and succession planning.


• Any other task / responsibility assigned by the management time to time.


• Reporting: You will be reporting to the Mall Head / Operation Head as the case may be.

Qualifications

MBA / Graduation in any field with work experience of 5-8 years.

What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location & Working Hours

Location: On-site –Ludhiana, PB. Scheduled Weekly Hours: 48

Equal Opportunity & Diversity Statement

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Artificial Intelligence in Recruitment

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.