Customer Relationship Executive

Jones Lang LaSalle Incorporated; Ludhiana; On-site; INR 600,000 - 800,000; Full time

Job summary

JLL, a leading real estate services firm, is hiring a Customer Relationship Executive for Mall Operation in Ludhiana. You will be the face of JLL at the client site, interact with guests and tenants, and ensure smooth operations by coordinating with facilities, IT and finance teams.

Key duties include maintaining strong public relations, producing MIS reports, data analysis, and ensuring compliance with site-wide procedures.

Qualifications

• MBA/ Graduation OR any equivalent, with min 3-5 years of work experience in Mall Operation/ Real Estate/ Hotel or Construction Industry.

Responsibilities

• Interact with guests/tenants and address needs
• Maintain strong public relations on site
• Coordinate data extraction from databases and interpret data
• Create report templates and dashboards
• Deliver daily/weekly/monthly MIS reports and ABR/MMR/QBR
• Ensure compliance and documentation for site team

Skills

Analytical

Attention to detail

Problem-solving

Education

MBA/ Graduation OR any equivalent

Tools

Helpdesk

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position: Customer Relationship Executive Business: Mall Operation

Job Overview

You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions.

• Understand business and ensures there is integration between business and technology.
• Work closely with the operations and technical teams and is a major contributor to the requirements specification deliverable
• Provides analytic support by coordinating data extraction from various databases and data interpretation.
• Create report templates and data gathering tools to meet desired future standard Data custodian & controller
• Trend analysis and aligning with account management team
• Technology Tools incl Helpdesk – Trending and Analytics
• Deliver output files for reports and dashboards
• Sign off on data roadworthiness
• Facilitate Reporting on compliances
• Seek and collate data for analytics
• Generate MIS and reports as management requirement
• Predictive reporting
• Work with finance on budget targets
• Cross verification of data as per agreed TOR time to time
• Generate Daily reports, Weekly reports, MMR, QBR, ABR etc. and own the reports.
• Custodian of all Site team statutory compliances , their documentation and records
• Would be responsible for all Audits related to compliance and will upload the OGS Compliance tool with all requisite documents
• Building statutory compliances are to be tracked for expiration and renewals
• All documentation recording to be ensured on shared folders related to compliance

Site details: You will be working at Mall .

Site dynamics: Work Schedule: Site team: e.g.: Operation Head +2 Other details if any

Here is what we’re looking for:

Being Analytical and Meticulous

Your role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be using logic to trouble shoot problems; and assign and monitor maintenance projects. You should have a good knowledge of the working procedures.

Qualifications

MBA/ Graduation OR any equivalent, with min 3-5 years of work experience in Mall Operation/ Real Estate/ Hotel or Construction Industry.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location

On-site –Ludhiana, PB

Scheduled Weekly Hours

48

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.