Customer Relationship Manager

Khanna Electro Sales; Ludhiana; On-site; INR 300,000 - 600,000; Full time

Job summary

Khanna Electro Sales in Ludhiana, Punjab seeks a dynamic Customer Relationship Manager (CRM) to manage client relationships for ELV and Home Automation projects. The role emphasizes delivering excellent customer service, coordinating with internal teams, updating stakeholders, and building lasting relationships with clients, architects, consultants, and channel partners.

You will maintain CRM records, schedule site visits, manage inquiries and service requests, and provide regular project status

Qualifications

• Experience in customer relationship management for ELV or home automation projects.
• Strong communication and interpersonal skills with clients, architects and channel partners.
• Ability to coordinate with Sales, Projects, Service and Installation teams.

Responsibilities

• Act as the primary point of contact for customers throughout the project lifecycle.
• Build and maintain strong relationships with clients, architects, consultants, builders, and channel partners.
• Coordinate with the Sales, Projects, Service, and Installation teams to ensure timely project execution.
• Handle customer inquiries, complaints, and service requests efficiently.
• Schedule site visits, meetings, and follow-ups with clients.
• Provide regular project status updates and ensure customer satisfaction.
• Maintain CRM records, customer databases, and follow-up reports.

Skills

CRM software

Customer service

Stakeholder management

Job description

Job Summary

We are looking for a dynamic and customer-focused Customer Relationship Manager (CRM) to manage client relationships for our ELV and Home Automation projects. The ideal candidate will be responsible for ensuring excellent customer service, coordinating with internal teams, handling project updates, and maintaining long-term relationships with clients, architects, consultants, and channel partners.

Key Responsibilities

• Act as the primary point of contact for customers throughout the project lifecycle.
• Build and maintain strong relationships with clients, architects, consultants, builders, and channel partners.
• Coordinate with the Sales, Projects, Service, and Installation teams to ensure timely project execution.
• Handle customer inquiries, complaints, and service requests efficiently.
• Schedule site visits, meetings, and follow-ups with clients.
• Provide regular project status updates and ensure customer satisfaction.
• Maintain CRM records, customer databases, and follow-up reports.