Customer Relationship Manager

The Nest; Chennai; On-site; INR 250,000 - 360,000; Full time

Job summary

The Nest in Chennai is seeking a CRM Executive to manage customer relationships from booking to handover in residential construction projects. This full-time role requires strong communication, coordination, and CRM proficiency, with responsibilities spanning updates, documentation, and cross-team collaboration.

Join our Chennai team to ensure seamless customer experiences throughout the project lifecycle, including site visits, handovers, and post-handover support.

Qualifications

• Experience in CRM/customer relations in real estate or residential construction.
• Excellent communication, coordination, and follow-up skills.
• Proficiency in MS Excel, Word, Email, and CRM software.
• Knowledge of residential construction processes is preferred.

Responsibilities

• Handle customer queries, complaints, and service requests.
• Provide regular project progress updates to customers.
• Coordinate with Sales, Site Engineering, Accounts, and Project Management teams.
• Coordinate site visits, inspections, handover, and post-handover services.

Skills

Customer relations

Communication

Coordination

Follow-up

MS Excel

MS Word

Email

Tools

CRM software

Job description

Job Title: CRM Executive Residential Construction

Location: Chennai

Employment Type: Full-Time

Job Description:

We are looking for a customer-focused CRM Executive to manage customer relationships from booking to project handover in residential construction projects.

Key Responsibilities

• Handle customer queries, complaints, and service requests.
• Provide regular project progress updates to customers.
• Coordinate with Sales, Site Engineering, Accounts, and Project Management teams.
• Follow up on stage-wise payments and customer commitments.
• Maintain customer records, documentation, and CRM reports.
• Coordinate site visits, inspections, handover, and post-handover services.

Requirements

• Experience in CRM/customer relations in real estate or residential construction.
• Excellent communication, coordination, and follow-up skills.
• Proficiency in MS Excel, Word, Email, and CRM software.
• Knowledge of residential construction processes is preferred.