Post Sales - Customer Relationship Management Manager

Spacenest; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Spacenest in Mumbai is seeking a Customer Relationship Manager (CRM) with experience in the real estate sector, specifically within the Virar–Vasai market. The role requires dynamic individuals to manage the customer lifecycle, handle post-sales activities, and coordinate with various teams to ensure seamless communication and customer satisfaction.

Key responsibilities include managing collections, preparing MIS reports, and ensuring compliance with RERA-related matters. Strong analytical and communication skills, along with proficiency in Advanced Excel, are critical for success in this fast-paced role.

Qualifications

• Experience in the real estate sector with a focus on post-sales operations.
• Strong proficiency in reporting and data analysis, especially in Advanced Excel/MIS.
• Excellent communication and problem-solving skills.

Responsibilities

• Manage the customer lifecycle from booking to possession.
• Handle post-sales activities and collections.
• Ensure timely resolution of customer queries and complaints.
• Prepare and present MIS reports to management.

Skills

Post-sales operations

Customer lifecycle management

Interdepartmental coordination

Reporting and data analysis

MS Office & Advanced Excel

Customer satisfaction management

Communication skills

Problem-solving skills

Leadership skills

Presentation skills

Tools

ERP systems

MIS reporting

Job description

Now Hiring: Customer Relationship Manager (CRM) & MIS Executive (Virar-Vasai Market Experience Mandatory)

Only candidates currently working in the Real Estate sector within the Virar–Vasai market will be considered.

Strictly for candidates from Real Estate Developers, Mandate Firms, IPCs, or Real Estate Channel Partner firms only.

Banking, Insurance, BPO, Telecom, Retail, and Non-Real Estate CRM profiles will not be considered.

We are looking for a dynamic and results‑driven Customer Relationship Manager (CRM) with strong experience in post‑sales operations, customer lifecycle management, and interdepartmental coordination within the real estate sector.

Responsibilities

• Manage the entire customer lifecycle from booking to possession
• Handle post‑sales activities, collections, and home loan disbursement coordination
• Follow up with teams, customers and bankers for outstanding dues (OCR/Home Loan)
• Coordinate with internal and external teams at the builder site (Sales, Projects, Accounts, Architecture) to ensure timely updates and seamless communication
• Ensure customer queries and complaints are resolved within defined TAT
• Maintain accurate documentation and project‑wise customer records
• Coordinate and manage RERA‑related matters internally in collaboration with the Legal team
• Prepare and present MIS reports to management
• Prepare and present MIS reports to builder management
• Drive process improvements through complaint analysis and tracking
• Strong proficiency in reporting, data analysis, and calculations (Advanced Excel/MIS)
• Proven experience in CRM / Customer Relationship / Post‑Sales (Only Real Estate preferred)
• Strong knowledge of ERP systems, MIS reporting, and documentation
• Excellent communication, coordination, and team management skills
• Ability to manage multiple stakeholders and deadlines effectively
• Proficiency in MS Office & Advanced Excel
• Good in making Excel reports and data‑driven analysis
• Good in creating professional presentations (PPT)
• Strong communication skills (written and verbal)
• A proactive professional with strong problem‑solving and leadership skills
• Someone who can drive customer satisfaction and collections efficiently
• Ability to work in a fast‑paced and target‑driven environment