CRM Manager

Sipani Properties; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Sipani Properties in Bengaluru is seeking an experienced CRM Manager to lead the CRM function for premium residential projects. You will oversee post-sales activities from booking to possession and ensure a seamless customer journey.

The role requires strong knowledge of customer lifecycle management, collections, registration processes, and possession formalities, with 10+ years in real estate CRM/post-sales.

Qualifications

• Bachelor's degree in Business Administration, Management, Commerce, or a related field.
• 10+ years of CRM/Post-Sales Operations within Real Estate.
• Strong knowledge of customer lifecycle management, collections, registration processes, and possession formalities.
• Experience in handling CRM software and ERP systems.
• Excellent communication, negotiation, and customer relationship management skills.
• Proficiency in MS Office, particularly Excel and reporting tools.
• Ability to manage multiple stakeholders and resolve customer issues effectively.

Responsibilities

• Lead and manage the CRM function for residential real estate projects.
• Oversee post-sales activities, ensuring a seamless customer experience from booking to possession.
• Manage customer documentation, including Sale Agreements, Allotment Letters, Demand Letters, Receipts, Transfer Documents, Credit Notes, and Possession-related documentation.
• Monitor collections, payment schedules, outstanding dues, and customer accounts to ensure timely revenue realization.
• Coordinate with banks and financial institutions for home loan processing, approvals, and disbursements.
• Handle customer escalations, grievances, and service requests while maintaining high customer satisfaction levels.
• Ensure accurate maintenance of customer records and transactions in the CRM system.
• Prepare and review MIS reports, including sales updates, collections, receivables, customer status reports, and management dashboards.
• Coordinate with Sales, Finance, Legal, Projects, and Marketing teams to ensure smooth customer onboarding and project delivery.
• Drive process improvements and implement best practices in customer service and post-sales operations.
• Ensure compliance with company policies, RERA regulations, and other statutory requirements.
• Lead, mentor, and develop the CRM team to achieve operational excellence and customer satisfaction goals.

Skills

CRM Management

Post-Sales Ops

Leadership

Excel & Reporting

Stakeholder Mgmt

Education

Bachelor's degree in Business Administration/Commerce

Tools

CRM software

ERP systems

MS Office (Excel)

Job description

About Sipani Infrastructure Pvt. Ltd.

Sipani Infrastructure Pvt. Ltd. is the sister concern of Sipani Properties, a trusted and well-established name in Bengaluru's real estate industry. Building on decades of credibility and excellence, the company is expanding into the premium residential and lifestyle segment with landmark developments in Devanahalli.

At Sipani Infrastructure, we are committed to creating thoughtfully planned, high-quality developments that deliver lasting value to customers and stakeholders. We foster a culture of ownership, innovation, collaboration, and excellence, empowering our teams to build projects that redefine modern living.

Job Title CRM Manager (Real Estate)

Industry: Real Estate

Experience: 4 to 10 years

Key Responsibilities

• Lead and manage the Customer Relationship Management (CRM) function for residential real estate projects.
• Oversee all post-sales activities, ensuring a seamless customer experience from booking to possession.
• Manage customer documentation, including Sale Agreements, Allotment Letters, Demand Letters, Receipts, Transfer Documents, Credit Notes, and Possession-related documentation.
• Monitor collections, payment schedules, outstanding dues, and customer accounts to ensure timely revenue realization.
• Coordinate with banks and financial institutions for home loan processing, approvals, and disbursements.
• Handle customer escalations, grievances, and service requests while maintaining high customer satisfaction levels.
• Ensure accurate maintenance of customer records and transactions in the CRM system.
• Prepare and review MIS reports, including sales updates, collections, receivables, customer status reports, and management dashboards.
• Coordinate with Sales, Finance, Legal, Projects, and Marketing teams to ensure smooth customer onboarding and project delivery.
• Drive process improvements and implement best practices in customer service and post-sales operations.
• Ensure compliance with company policies, RERA regulations, and other statutory requirements.
• Lead, mentor, and develop the CRM team to achieve operational excellence and customer satisfaction goals.

Desired Skills & Qualifications

• Bachelor's degree in Business Administration, Management, Commerce, or a related field.
• 10+ years of experience in CRM/Post-Sales Operations within the Real Estate industry, preferably residential projects.
• Strong knowledge of customer lifecycle management, collections, registration processes, and possession formalities.
• Experience in handling CRM software and ERP systems.
• Excellent communication, negotiation, and customer relationship management skills.
• Strong leadership and team management capabilities.
• Proficiency in MS Office, particularly Excel and reporting tools.
• Ability to manage multiple stakeholders and resolve customer issues effectively.

Key Competencies

• Customer Relationship Management
• Post-Sales Operations
• Collections & Receivables Management
• Home Loan Coordination
• Team Leadership
• MIS & Reporting
• Process Improvement
• Stakeholder Management
• Customer Escalation Handling
• Regulatory Compliance (RERA)e & responsibilities

Regards

HR Dept