Customer relationship- Japanese

Kyndryl Inc.; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Kyndryl is seeking a Japanese Language Specialist to support high-profile clients by managing systems data, delivering day-to-day solutions, and ensuring security compliance. You will prioritize tickets, work with technicians, and explore modernization opportunities across diverse industries.

The role requires JLPT N2+ proficiency in Japanese and strong English communication, with 5+ years in IT/technical contexts and experience in multicultural environments. Hybrid work culture offered.

Qualifications

• Fluent in Japanese (JLPT N2 or above) and English, both written and verbal.
• ≥5 years of experience in a similar IT/technical role.
• Experience with Japanese clients or in a multicultural team is preferred.
• Ability to work independently and manage multiple tasks and deadlines.

Responsibilities

• Manage systems data for clients and provide day-to-day solutions and security compliance.
• Oversee a queue of assignments and prioritize tickets to deliver the best solutions.
• Collaborate with technicians and stakeholders across teams to ensure smooth service delivery.
• Identify modernization opportunities and support cross-team collaboration.

Skills

Excellent communication

Interpersonal skills

Fluent in Japanese (JLPT N2+)

Fluent in English

Independent worker

Time management

Tools

ServiceNow

Jira

Job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and the potential can thrive.

The Role Japanese Language Specialist at Kyndryl

You’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world. There’s never a typical day as a Japanese Language Specialist at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.

Your future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have the growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals.
• At least 5 years of experience in a similar role, preferably in an IT or technical setting.
• Fluent in Japanese (JLPT N2 or above) and English, both written and verbal.
• Experience in working with Japanese clients or in a multicultural team is preferred.
• Ability to work independently and manage multiple tasks and deadlines.
• Experience with IT service management tools (e.g., ServiceNow, Jira).

Preferred Professional Experience

• Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals.
• Experience in working with Japanese clients or in a multicultural team is preferred.
• Ability to work independently and manage multiple tasks and deadlines.
• Keen on personal and professional development.

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities - from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that.

Ready to make an impact?

Join us and help shape what’s next.

At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.