Customer Relationship - Japanese

Kyndryl Inc.; India; Hybrid; INR 800,000 - 1,600,000; Full time

Benefits offered by this job

Hybrid work culture

Be Well program

Job summary

Kyndryl Inc. is seeking a Customer Relationship Specialist to contribute to project analysis, documentation, and hands-on IT work across multiple platforms. You will engage with clients early to propose solutions, assess risks, and help plan IT infrastructure initiatives.

The role emphasizes problem solving, requirement gathering, and cross-functional collaboration with Architects, Technicians, and PMs. A hybrid work culture supports growth and continuous learning.

Qualifications

• At least 2 years of experience in IT or technical setting.
• Fluent in Japanese (JLPT N3 or above) and English, both written and verbal.
• Proficiency in IT systems including networks, hardware, software, and troubleshooting.
• Experience handling client communication and negotiations.
• Hands-on experience with SCRUM or Project Management.

Responsibilities

• Analyze problems and tech issues on current projects, offer solutions, test, modify, automate, and integrate systems.
• Contribute to long-range strategic IT infrastructure planning and execution.
• Interact with clients and internal teams to manage expectations and risks from early on.

Skills

JLPT N3+

English fluency

Client communication

SCRUM/PM

Analytical thinking

Cloud tech

IT troubleshooting

Tools

ServiceNow

Jira

Job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Customer relationship role at Kyndryl are project-based in all things – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands‑on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients. There are two halves to this role: first, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else. You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That’s the kind of impact you can have! This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won’t be an issue.

Your Future at Kyndryl

There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

Who You Are Job Qualifications

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in your work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Professional Experience

• At least 2 years of experience and preferably in an IT or technical setting.
• Fluent in Japanese (JLPT N3 or above) and English, both written and verbal.
• Proficiency in IT systems, including networks, hardware, software, and troubleshooting.
• Experienced in handling client communication and negotiations.
• Excellent in Japanese skills both translation and interpretation.
• Proven hands‑on experience in SCRUM or Project Management.
• Excellent problem‑solving and analytical skills.
• Hands‑on experience with cloud technologies, databases, or programming languages is a plus.
• Experience with IT service management tools (e.g., Service Now, Jira).

Preferred Professional Experience

• Certifications in Japanese language proficiency JLPT N2 or above.
• Excellent communication and interpersonal skills, with the ability to explain technical information to non‑technical individuals.
• Experience in working with Japanese clients or in a multicultural team is preferred.
• Knowledge of Mainframe domain.
• Ability to work independently and manage multiple tasks and deadlines.

You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need.