Customer Relationship Executive | International BPO

Talent Acquaintance; Coimbatore District; Presencial; INR 200.000 - 500.000; Jornada completa

Descripción de la vacante

Talent Acquaintance is seeking a capable support specialist to provide technical assistance to customers via phone, email, or chat. You will troubleshoot complex issues and collaborate with internal teams to implement effective solutions.

You will develop deep knowledge of our products, document issues and resolutions, and continuously strive to improve customer satisfaction through clear, proactive communication.

Formación

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.

Responsabilidades

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to implement solutions.
• Develop and maintain understanding of products and services.
• Create and maintain documentation of issues and resolutions.
• Improve customer satisfaction through effective communication.

Conocimientos

Strong technical skills

Excellent communication

Analytical troubleshooting

Experience with support tools

Cross-functional collaboration

Herramientas

Customer support tools

Descripción del empleo

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.