Customer Relationship Executive | International BPO

Talent Acquaintance; Ahmedabad District; On-site; INR 300,000 - 600,000; Full time

Job summary

Talent Acquaintance in Ahmedabad, India is seeking a capable Technical Support Specialist to assist customers via phone, email or chat. You will quickly troubleshoot issues and provide clear guidance.

You will collaborate with internal teams, document resolutions, and continually improve customer satisfaction through effective communication. A strong technical background and problem-solving mindset are essential.

Qualifications

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Skills

Technical knowledge

Communication skills

Problem-solving

Troubleshooting

Analytical thinking

Customer support tools

Team collaboration

Tools

CRM tools

Ticketing systems

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.