Customer Relationship Executive .g

NoBroker; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Health insurance up to 1 Lakh

Job summary

NoBroker is expanding its relocation solutions team in Bengaluru. The role focuses on handling inquiries, offering accurate quotations, and converting inquiries into bookings while ensuring top-notch customer satisfaction.

The ideal candidate communicates clearly, negotiates effectively, and can multitask in a fast-paced environment. Freshers welcome, with incentives and growth opportunities in a dynamic proptech setting.

Qualifications

• Freshers and candidates with up to 2 years of experience can apply.
• Excellent verbal and written communication skills.
• Strong customer handling and negotiation skills.
• Target-oriented with a positive attitude.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer inquiries.
• Provide accurate quotations and recommend suitable solutions.
• Follow up with prospective customers to maximize conversions.
• Coordinate with operations, vendors, and moving teams for seamless service execution.
• Maintain regular communication with customers before, during, and after the service.
• Resolve customer queries and ensure a superior customer experience.
• Update customer details, quotations, bookings, and service status in the CRM.
• Cross-sell value-added services such as home cleaning, painting, storage, and home maintenance.
• Maintain high service quality and collect customer feedback after service completion.

Skills

Communication

Negotiation

Multitasking

Customer handling

Target orientation

Tools

CRM

Job description

About the Role:

Are you passionate about customer interaction and sales? Join our dynamic team and help customers enjoy a smooth and hassle-free relocation experience. We are looking for enthusiastic individuals with strong communication and relationship-building skills who can convert customer inquiries into successful bookings while ensuring exceptional customer satisfaction.

Key Responsibilities

• Handle inbound and outbound customer inquiries
• Provide accurate quotations and recommend suitable solutions
• Follow up with prospective customers to maximize conversions.
• Coordinate with operations, vendors, and moving teams for seamless service execution.
• Maintain regular communication with customers before, during, and after the service
• Resolve customer queries and ensure a superior customer experience.
• Update customer details, quotations, bookings, and service status in the CRM.
• Cross-sell value-added services such as home cleaning, painting, storage, and home maintenance.
• Maintain high service quality and collect customer feedback after service completion.

Desired Candidate Profile

• Freshers and candidates with up to 2 years of experience can apply.
• Excellent verbal and written communication skills.
• Strong customer handling and negotiation skills.
• Target-oriented with a positive attitude.
• Ability to multitask and work in a fast-paced environment.

Why Join NoBroker?

• Be a part of India's leading proptech company, transforming the home services and real estate industry.
• Excellent career growth opportunities with structured learning and internal promotions.
• Attractive salary with lucrative performance-based incentives.
• Gain hands-on experience in sales, customer relationship management, and operations.
• Work in a collaborative, energetic, and fast-paced environment.
• Comprehensive onboarding and training to help you succeed from day one.
• Performance recognition through rewards and incentive programs.
• Health insurance upto 1 Lakh will be provided.