Customer Relationship Executive

Parudeesa Living; Thrissur; On-site; INR 300,000 - 460,000; Full time

Job summary

Parudeesa Living in Thrissur, Kerala seeks a Customer Relations Executive with 1–3 years in CRM or sales support to manage inquiries, coordinate visits, and support bookings. Strong communication in Malayalam and English, plus basic MS Office and CRM skills, are required to ensure a professional customer experience.

Experience in real estate is a plus, with duties spanning from initial contact to post-booking follow-up and reporting to keep customers informed and satisfied.

Qualifications

• 1–3 years of experience in customer relationship management, sales support or a similar role.
• Excellent communication and interpersonal skills.
• Strong follow-up and coordination skills.
• Customer-friendly and service-oriented attitude.
• Good organizational and time-management skills.
• Good knowledge of Malayalam and English.
• Basic computer, MS Office and CRM skills.
• Real estate experience will be an advantage.

Responsibilities

• Handle customer enquiries through phone, WhatsApp, email and other communication channels.
• Maintain regular communication with prospective and existing customers.
• Coordinate and schedule site visits, meetings and customer appointments.
• Follow up on bookings, payments, documentation and other customer requirements.
• Maintain updated customer records and CRM information.
• Coordinate with the Sales, Accounts and Project teams to resolve customer queries.
• Keep customers informed about project progress, developments and important updates.
• Assist customers throughout the booking and post-booking process.
• Maintain proper follow-up records and prepare customer reports.
• Ensure a professional and positive customer experience.

Skills

Customer relationship management

Sales support

Communication

Interpersonal skills

Follow-up

Coordination

Time management

Malayalam & English

Tools

CRM software

MS Office

Job description

Key Responsibilities

• Handle customer enquiries through phone, WhatsApp, email and other communication channels.


• Maintain regular communication with prospective and existing customers.


• Coordinate and schedule site visits, meetings and customer appointments.


• Follow up on bookings, payments, documentation and other customer requirements.


• Maintain updated customer records and CRM information.


• Coordinate with the Sales, Accounts and Project teams to resolve customer queries.


• Keep customers informed about project progress, developments and important updates.


• Assist customers throughout the booking and post-booking process.


• Maintain proper follow-up records and prepare customer reports.


• Ensure a professional and positive customer experience.

Candidate Profile

• 1–3 years of experience in customer relationship management, sales support or a similar role.


• Excellent communication and interpersonal skills.


• Strong follow-up and coordination skills.


• Customer-friendly and service-oriented attitude.


• Good organizational and time-management skills.


• Good knowledge of Malayalam and English.


• Basic computer, MS Office and CRM skills.


• Real estate experience will be an advantage.