Customer Relationship Executive

Digitide; Ammapettai; On-site; INR 300,000 - 540,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive to be the face of the company, building and maintaining strong customer partnerships. You will handle inquiries, provide product information, and resolve issues to ensure satisfaction.

You will manage customer data, collaborate with sales teams, and contribute to customer-centric strategies while maintaining a professional, positive brand presence.

Qualifications

• Bachelor's degree preferred in business, marketing or related field.
• Minimum 2 years in a customer-facing role, BFSI experience preferred.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Strong problem-solving and proactive attitude toward resolving issues.
• Proficient in MS Office and CRM software.

Responsibilities

• Greet and engage with customers, understanding their needs.
• Provide accurate information about products and services.
• Address inquiries and resolve complaints promptly.
• Maintain a database of customer interactions and feedback.
• Collaborate with sales and marketing to develop customer-centric strategies.
• Ensure high customer satisfaction via regular follow-ups and feedback.
• Stay updated on industry trends and competitors to offer solutions.
• Analyze customer data to identify trends and improve services.
• Assist in organizing customer events and workshops.
• Represent the brand in a professional and friendly manner.

Skills

Excellent communication

Customer-centric

Problem solving

Time management

Education

Bachelor's degree in business/marketing or related field

Tools

MS Office

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI‑led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise.

Responsibilities

• Greet and engage with customers, understanding their needs and requirements.
• Provide accurate and timely information about our products and services.
• Handle customer inquiries and complaints, ensuring a prompt and satisfactory resolution.
• Build and maintain a database of customer interactions and feedback.
• Collaborate with the sales and marketing teams to develop customer‑centric strategies.
• Ensure a high level of customer satisfaction through regular follow‑ups and feedback collection.
• Stay updated with industry trends and competitor activities to offer competitive solutions.
• Conduct market research and analyze customer data to identify trends and improve services.
• Assist in organizing and executing customer events and workshops.
• Maintain a professional and friendly demeanor at all times, representing our brand positively.

Qualifications

• A bachelor’s degree in business, marketing, or a related field is preferred.
• Minimum 2 years of experience in a customer‑facing role, preferably in the BFSI industry.
• Excellent communication and interpersonal skills, with a customer‑centric approach.
• Strong problem‑solving abilities and a proactive attitude towards resolving issues.
• Proficiency in MS Office and CRM software is essential.
• Ability to work independently and manage multiple tasks simultaneously.
• A results‑driven mindset with a focus on customer satisfaction and retention.
• Willingness to learn and adapt to new technologies and industry practices.
• Excellent time management and organizational skills.
• A positive and enthusiastic attitude, with a passion for building customer relationships.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI‑led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 260913
• Job Category Customer Support/Operations | BPM