Customer Relationship Executive

Digitide; Alwar; On-site; INR 250,000 - 450,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive to be the face of the company, handling inquiries, providing product information, and resolving issues to ensure customer satisfaction and loyalty. You will maintain strong relationships, stay updated on offerings, coordinate with internal teams for a seamless customer journey, and drive proactive outreach while adhering to policies.

This role demands excellent communication, problem-solving, and organizational skills to manage multiple tasks

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and a positive attitude.
• Ability to build rapport and establish trust with customers.
• Proficiency in MS Office and CRM tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI products/services is an asset.
• Ability to work independently and manage multiple tasks.
• Excellent problem-solving and conflict resolution skills.
• Strong organizational skills and attention to detail.
• A proactive and customer-centric approach to work.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints, ensuring a positive outcome.
• Build and maintain strong customer relationships, fostering trust and loyalty.
• Stay updated on product/service knowledge to provide accurate information.
• Collaborate with internal teams to ensure a seamless customer journey.
• Monitor and analyze customer feedback to identify areas of improvement.
• Conduct regular customer outreach and engagement activities.
• Ensure compliance with company policies and procedures.
• Maintain accurate records of customer interactions and feedback.

Skills

Communication

Customer service

Relationship building

MS Office

CRM tools

Independent work

Problem solving

Attention to detail

Organizational skills

Customer-centric

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their satisfaction and loyalty. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in delivering an exceptional customer experience.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints, ensuring a positive outcome.
• Build and maintain strong customer relationships, fostering trust and loyalty.
• Stay updated on product/service knowledge to provide accurate information.
• Collaborate with internal teams to ensure a seamless customer journey.
• Monitor and analyze customer feedback to identify areas of improvement.
• Conduct regular customer outreach and engagement activities.
• Ensure compliance with company policies and procedures.
• Maintain accurate records of customer interactions and feedback.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and a positive attitude.
• Ability to build rapport and establish trust with customers.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry and its products/services is an asset.
• Ability to work independently and manage multiple tasks.
• Excellent problem-solving and conflict resolution skills.
• Strong organizational skills and attention to detail.
• A proactive and customer-centric approach to work.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 263896
• Job Category Customer Support/Operations | BPM