Customer Relationship Associate

The Marketplace Guru; Jaipur; On-site; INR 350,000 - 520,000; Full time

Benefits offered by this job

Unlimited SOP Library

Mentorship for career growth

Competitive base salary

Job summary

Genera Online Pvt. Ltd. is seeking a Customer Relationship Associate to nurture existing customer relationships and deliver outstanding service. The role involves managing inquiries, supporting order fulfillment, and coordinating with internal teams to drive satisfaction and repeat business.

The ideal candidate will have strong communication skills, CRM experience, and the ability to coordinate across departments in a fast-paced, sports-focused environment.

Qualifications

• Bachelor's or master's degree in business, marketing, sales or related field.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Experience with CRM software and customer databases.
• Proficiency in Google Workspace or Microsoft Office.
• Ability to coordinate with cross-functional teams.
• Customer-first mindset with problem-solving abilities.

Responsibilities

• Serve as the primary contact for existing customers and ensure timely queries resolution.
• Build long-term relationships through regular communication to improve retention.
• Coordinate with Operations and Sales to manage orders, dispatch updates and service requests.
• Maintain and update the customer database; ensure data accuracy and hygiene.
• Prepare follow-up trackers, feedback reports and CRM documentation.
• Support marketing and sales by engaging customers in events, launches and campaigns.

Skills

Bachelor's/Master's degree

Verbal & written communication

Interpersonal skills

CRM knowledge

Google Workspace proficiency

Education

Bachelor's / Master's degree in Business Administration, Marketing, Sales, or related field

Tools

HubSpot

Zoho CRM

Salesforce

Job description

Company Overview

Genera Online Pvt. Ltd. is the exclusive distributor of Adidas Padel & Pickleball and LOK Padel in India, powering the next big wave in racket sports across the country.

We combine strong distribution, brand partnerships, and on-ground activation to make premium padel and pickleball equipment accessible to players, clubs, retailers, and tournaments pan-India.

As "the face of the padel revolution in India", we work closely with sports retailers, academies, and facilities to build courts, communities, and unforgettable playing experiences around world-class products from Adidas and LOK Padel.

Job Summary

We are looking for a customer-centric and proactive Customer Relationship Associate who will be responsible for building and maintaining strong relationships with existing customers while ensuring an exceptional customer experience. The ideal candidate should have excellent communication and coordination skills, with the ability to manage customer queries, support order fulfillment, maintain accurate customer records, and collaborate with internal teams to drive customer satisfaction, retention, and repeat business.

Key Responsibilities

Customer Relationship Management

• Serve as the primary point of contact for existing customers, ensuring timely resolution of queries and delivering an exceptional customer experience.


• Build and nurture long-term relationships with customers through regular communication, follow-ups, and proactive engagement to improve customer retention and satisfaction

Customer Support & Order Coordination

• Coordinate with the Operations and Sales teams to manage customer requirements, order processing, dispatch updates, and service-related requests.


• Handle customer complaints efficiently by coordinating with internal stakeholders to ensure timely resolution and seamless service delivery.

Customer Database & Reporting

• Maintain and regularly update the customer database, ensuring data accuracy, completeness, and periodic database hygiene.


• Prepare and manage customer follow-up trackers, feedback reports, communication records, and other CRM-related documentation.

Customer Engagement & Business Growth

• Re-engage inactive customers through structured follow-ups to encourage repeat purchases and strengthen customer relationships.


• Support marketing and sales initiatives by coordinating customer participation in events, product launches, activations, tournaments, and promotional campaigns while assisting in order conversions and pre-order management.

Qualifications

• Bachelor's / Master's degree in Business Administration, Marketing, Sales, or a related field.


• Excellent verbal and written communication skills.


• Strong interpersonal and relationship-building abilities.


• Experience working with CRM software and customer databases.


• Proficiency in Google Workspace (Google Sheets, Docs, Gmail) or Microsoft Office.


• Strong organizational and multitasking skills with attention to detail.


• Ability to coordinate effectively with cross-functional teams.


• Customer-first mindset with strong problem-solving abilities.

Bonus Skills

• Experience using CRM platforms such as HubSpot, Zoho CRM, Salesforce, or similar tools.


• Experience working in retail, sports, D2C, or consumer brands.Proficiency in Canva, Google Slides, or PowerPoint for creating customer-facing presentations and communication materials.


• Experience coordinating events, customer activations, or community engagement initiatives.


• Ability to analyze customer feedback and generate actionable insights for improving customer

Genera Online Core Values

• Smart Tech, Smarter Moves: We don’t just use tech - we embrace it. AI and tools fuel faster action, stronger momentum, and unlock new opportunities.


• 1+1 = 11: Through mentoring, collaboration, and trusting each other, we unlock potential far beyond our own - transforming good teams into great ones.


• Soft on People, Tough on Problems: We lead with empathy and respect for people, while confronting challenges with relentless resolve. Compassion fuels our relationships, but action powers our results.


• Clear, Kind & Consistent: We lead with candor, deliver it with respect. Consistency fuels progress, and clarity in communication keeps us aligned.


• Intrapreneurial Instinct: Excellence isn’t just a goal - it’s our standard. We take full responsibility, adapting to challenges with resilience. With a commitment to continuous learning, we proactively create opportunities that fuel the org forward.


• Courage to Speak, Strength to Listen: We share truth with care - even when it’s hard. Feedback is intentional, not impulsive. We think about the "WHY", care about the "HOW", and deliver it when it matters most - in the movement. And when others speak, we listen to understand, not to respond.

Expectations

• Work Hours: 46 hours a week, with 8 hours per day.


• Competitive Salary: Attractive base salary


• Learning Resources: Unlimited access to our SOP Library to support your professional development.


• Career Support: Ongoing guidance and mentorship for your career advancement and personal growth.

Skills: communication,coordinating activities,customer relationship management (crm),customer experience,crm,management,customer support