Customer Relations Management Real Estate

vroutes HR; Hyderabad; On-site; INR 355,000 - 426,000; Full time

Benefits offered by this job

Travel allowance

Lunch on working days

Job summary

vroutes HR in Hyderabad is seeking a Post Sales & Sales Coordination Executive to manage customer coordination after bookings, verify payments, and assist with registration documentation in a fast-paced real estate environment.

You will support marketing and sales teams, coordinate with finance for payments, maintain MIS reports, and ensure accurate filing of customer records while handling multiple tasks with attention to detail.

Qualifications

• Bachelor's degree in Business Administration, Commerce, Marketing or related field.
• 2-5 years of experience in real estate post-sales, CRM, sales coordination, or marketing coordination roles preferred.

Responsibilities

• Post Sales Coordination: manage customer coordination from booking to registration completion.
• Verify customer payment schedules, receipts, and outstanding dues.
• Coordinate with finance/accounts for payment confirmations and reconciliations.
• Maintain MIS reports related to bookings, collections, registrations, and campaigns.
• Support Sales & Marketing coordination, campaigns, and vendor coordination.
• Provide operational support during staff absences or peak workload periods.

Skills

Communication

Customer coordination

Attention to detail

Multitasking

MS Office

CRM knowledge

Education

Bachelor's Degree in Business Administration / Commerce / Marketing

Tools

CRM software

Sales tracking systems

MS Office

Job description

Job Description:

Company Description

At Vroutes HR, we focus on creating coaction capabilities and empowering employers with the most precious asset-people. With a combination of innovative technology and personal touch, we have enabled marketing and advertising firms to achieve their vision. Founded in the year 2017 Vroutes HR have been striving hard to help agencies across India structure their human resources and achieve their short and long-term goals. We are lean and agile in adapting to the dynamic changes in modernized methods of HR functioning. From Staffing and Recruitment, Performance management, Training and Development, Employee Engagement, Compliance management, Payroll management, Grievances Handling, HR Strategy services and HR Audits we are a one stop solution for complete HR Solutions.

Job Description

The Post Sales & Sales Coordination Executive will be responsible for managing customer coordination activities after flat bookings, ensuring smooth documentation, payment verification, and registration processes. The role also supports the marketing and sales teams in campaign execution, vendor/platform payment management, and operational assistance during team member absences or peak workload periods. The ideal candidate should possess strong coordination skills, customer handling abilities, attention to detail, and the capability to manage multiple responsibilities in a fast-paced real estate environment.

Key Responsibilities

• Post Sales Coordination
• Handle all post-sales customer coordination activities from booking until registration ompletion.
• Verify customer payment schedules, receipts, and outstanding dues.
• Coordinate with finance/accounts teams for payment confirmations and reconciliations.
• Ensure all required customer documents are collected and maintained properly.
• Coordinate registration schedules and assist customers through the registration process.
• Maintain regular follow-up with customers regarding pending payments and documentation.
• Prepare and maintain customer status reports and registration trackers.
• Sales & Marketing Coordination
• Support the sales team in executing marketing campaigns and promotional activities.
• Coordinate with external sales platforms, channel partners, and marketing vendors.
• Process and track payments related to sales platforms, campaigns, and promotional activities.
• Assist in campaign data management, lead allocation, and follow-up coordination.
• Provide operational support to the marketing team during staff week-offs or absences.
• Coordinate with internal departments to ensure smooth execution of sales and marketing initiatives.
• Administrative & Reporting Responsibilities
• Maintain accurate MIS reports related to bookings, collections, registrations, and campaign activities.
• Ensure proper filing and documentation of customer records and agreements.
• Assist management with sales and customer service reports as required.
• Support process improvements for customer experience and operational efficiency.
• Required Skills
• Strong communication and customer coordination skills.
• Good knowledge of real estate sales and post-sales processes.
• Attention to detail and documentation accuracy.
• Ability to handle multiple tasks simultaneously.
• Good coordination and follow-up skills.
• Proficiency in MS Office (Excel, Word, Outlook).
• Basic understanding of CRM software and sales tracking systems.

Qualifications

Bachelor's Degree in Business Administration, Commerce, Marketing, or related field.
2-5 years of experience in real estate post-sales, CRM, sales coordination, or marketing coordination roles preferred.

Additional Information

• Rs. 35,000 per month, additional benefits include travel allowance and lunch on working days.
• Experience in residential apartment projects. Ability to work cross-functionally with sales, finance, and marketing teams. Strong organizational and time management skills. Customer-focused and proactive approach.

Requirements: