Customer Relations Management Real Estate

VROUTES; Telangana; Presencial; INR 355.000 - 426.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel allowance

Lunch on working days

Descripción de la vacante

Vroutes HR in India is seeking a competent Post Sales & Sales Coordination Executive to manage customer coordination after bookings, verify payments, and assist with registrations in a fast-paced real estate environment. The role supports marketing and sales campaigns, coordinates with finance, and ensures accurate MIS, reporting, and maintenance of customer documents.

Strong organizational skills and attention to detail are essential.

Formación

• Bachelor’s degree required in Business Admin/Commerce/Marketing or related field
• 2–5 years of experience in real estate post-sales, CRM, sales coordination, or marketing coordination preferred
• Strong communication and customer coordination skills essential
• Attention to detail and documentation accuracy required
• Proficiency in MS Office and familiarity with CRM software

Responsabilidades

• Post Sales Coordination: manage post-sales activities from booking to registration completion
• Verify customer payment schedules, receipts and outstanding dues
• Coordinate with finance/accounts for payment confirmations and reconciliations
• Ensure all customer documents are collected and maintained properly
• Coordinate registration schedules and assist customers through the registration process
• Maintain regular follow-up with customers regarding pending payments and documentation
• Prepare and maintain customer status reports and registration trackers
• Sales & Marketing Coordination: support sales team in campaigns and promotions
• Coordinate with external platforms, channel partners, and marketing vendors
• Process and track payments related to campaigns and platforms
• Assist in campaign data management, lead allocation, and follow-up coordination
• Provide operational support during staff shortages or absences
• Coordinate with internal departments for smooth sales/marketing initiatives
• Administrative & Reporting Responsibilities: maintain MIS reports and documentation
• Ensure proper filing of customer records and agreements
• Assist management with sales and customer service reports
• Support process improvements for customer experience and operational efficiency

Conocimientos

Strong communication

Customer coordination

Attention to detail

Documentation accuracy

Multitasking

CRM software

MS Office

Educación

Bachelor’s Degree in Business Administration/Commerce/Marketing

Herramientas

MS Office

CRM software

Sales tracking systems

Descripción del empleo

• Full-time
• Compensation: INR 30,000 - INR 35,000 - monthly

Company Description

At Vroutes HR, we focus on creating coaction capabilities and empowering employers with the most precious asset-people. With a combination of innovative technology and personal touch, we have enabled marketing and advertising firms to achieve their vision. Founded in the year 2017 Vroutes HR have been striving hard to help agencies across India structure their human resources and achieve their short and long-term goals. We are lean and agile in adapting to the dynamic changes in modernized methods of HR functioning. From Staffing and Recruitment, Performance management, Training and Development, Employee Engagement, Compliance management, Payroll management, Grievances Handling, HR Strategy services and HR Audits we are a one stop solution for complete HR Solutions.

Job Description

The Post Sales & Sales Coordination Executive will be responsible for managing customer coordination activities after flat bookings, ensuring smooth documentation, payment verification, and registration processes. The role also supports the marketing and sales teams in campaign execution, vendor/platform payment management, and operational assistance during team member absences or peak workload periods. The ideal candidate should possess strong coordination skills, customer handling abilities, attention to detail, and the capability to manage multiple responsibilities in a fast-paced real estate environment.

Key Responsibilities

• Post Sales Coordination
• Handle all post-sales customer coordination activities from booking until registration ompletion.
• Verify customer payment schedules, receipts, and outstanding dues.
• Coordinate with finance/accounts teams for payment confirmations and reconciliations.
• Ensure all required customer documents are collected and maintained properly.
• Coordinate registration schedules and assist customers through the registration process.
• Maintain regular follow-up with customers regarding pending payments and documentation.Prepare and maintain customer status reports and registration trackers.
• Sales & Marketing Coordination
• Support the sales team in executing marketing campaigns and promotional activities.
• Coordinate with external sales platforms, channel partners, and marketing vendors.
• Process and track payments related to sales platforms, campaigns, and promotional activities.
• Assist in campaign data management, lead allocation, and follow-up coordination.
• Provide operational support to the marketing team during staff week-offs or absences.
• Coordinate with internal departments to ensure smooth execution of sales and marketing initiatives.
• Administrative & Reporting Responsibilities
• Maintain accurate MIS reports related to bookings, collections, registrations, and campaign activities.
• Ensure proper filing and documentation of customer records and agreements.
• Assist management with sales and customer service reports as required.
• Support process improvements for customer experience and operational efficiency.
• Required Skills
• Strong communication and customer coordination skills.
• Good knowledge of real estate sales and post-sales processes.
• Attention to detail and documentation accuracy.
• Ability to handle multiple tasks simultaneously.
• Good coordination and follow-up skills.
• Proficiency in MS Office (Excel, Word, Outlook).
• Basic understanding of CRM software and sales tracking systems.

Qualifications

Bachelor’s Degree in Business Administration, Commerce, Marketing, or related field. 2–5 years of experience in real estate post-sales, CRM, sales coordination, or marketing coordination roles preferred.

Additional Information

• Rs. 35,000 per month, additional benefits include travel allowance and lunch on working days.
• Experience in residential apartment projects. Ability to work cross-functionally with sales, finance, and marketing teams. Strong organizational and time management skills. Customer-focused and proactive approach.