Customer Relations Executive - Software Product

Guga It Services; Coimbatore District; On-site; INR 180,000 - 260,000; Full time

Benefits offered by this job

Incentives

SaaS exposure

Growth opportunities

Young team

Performance-driven culture

Standard working hours

Job summary

GUGA IT Services is seeking a Customer Relations Executive - Software Product (Day Shift). You will interact with Indian business customers from office in Coimbatore, conducting demos, presenting product features, and guiding users through onboarding. Excellent English and Hindi communication is essential.

The role targets fresh graduates or professionals with up to 3 years of experience, offering a full-time office-based position with incentives and growth in a SaaS/B2B environment.

Qualifications

• Well-spoken and extroverted with a confident personality.
• Fluency in Hindi and English is mandatory.
• Strong spoken and written English communication.
• Comfortable speaking to customers over phone and online platforms.
• Ability to handle rejection with motivation.
• Fast learner with good computer skills.
• Customer-first mindset with problem-solving attitude.

Responsibilities

• Conduct online product demos for business customers across India.
• Engage customers confidently via phone calls and virtual meetings.
• Clearly explain product features, benefits, and use cases.
• Handle rejections and objections with a positive, professional approach.
• Actively follow up with customers to ensure smooth onboarding and satisfaction.
• Maintain accurate records of interactions and progress.
• Work efficiently on computers and CRM/software tools.

Skills

Fluent English

Fluent Hindi

Excellent communication

Fast learner

CRM software

Computer skills

Education

Fresh graduates welcome

Tools

CRM software

Job description

Customer Relations Executive - Software Product (Day Shift)

Location: Saravanampatti, Coimbatore (work from office)

Experience: 0-3 years (Freshers with excellent communication skills are welcome)

Employment Type: Full-time

Employer: GUGA IT Services

Leads: Indian customers. Businesses. Leads we provide.

Job Overview

Customer Engagement & Product Demo Executive

Are you a confident communicator fluent in English and Hindi who loves talking to people and explaining products? Do you enjoy engaging conversations, demos, and helping customers get real value from software? If yes wed love to meet you!

Role Overview

You will be the face of our software, interacting with business customers across India. Your role is to understand customer needs, give engaging online demos, handle objections confidently, and ensure customers have a great experience with our product.

Key responsibilities

• Conduct online product demos for business customers across India
• Engage customers confidently via phone calls and virtual meetings
• Clearly explain product features, benefits, and use cases
• Handle rejections and objections with a positive, professional approach
• Actively follow up with customers to ensure smooth onboarding and satisfaction
• Maintain accurate records of interactions and progress
• Work efficiently on computers and CRM/software tools

Skills & Requirements

• 1. Well-spoken, extroverted, and confident personality
• 2. Fluency in Hindi and English (mandatory)
• 3. Strong spoken and written English communication
• 4. Comfortable speaking to customers over phone and online platforms
• 5. Ability to handle rejection without losing motivation
• 6. Fast learner with good computer skills
• 7. Customer-first mindset with a problem-solving attitude

Who Can Apply

• 1. Freshers eager to build a career
• 2. Professionals with up to 8 years of experience
• 3. Candidates looking for a stable, growth-oriented office role
• 4. Willing to work in a startup environment. Excellent learning opportunities.

Work schedule

• 9:00 AM 6:00 PM
• Alternate Saturdays working
• Sundays off
• Work from office

Why join us

• Direct interaction with business clients across India
• Opportunity to grow in customer success, and product expertise
• Supportive team environment with real learning exposure
• Build strong communication and professional skills early in your career

What We Offer

• Fixed salary + Incentives
• Excellent opportunity to learn about Software As A Service (SAAS) business
• Growth opportunities in a SaaS / B2B environment.
• Opportunity to work with a young team.
• Friendly and performance-driven culture.
• Standard working hours