Customer Relations Associate (Real Estate)

Casatrance; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

Casatrance is seeking a proactive Customer Relations Associate to manage onsite customer interactions in real estate. You will explain project details, address queries, and guide buyers through the sales process to closure.

The role requires 3+ years of experience, strong communication, and a customer-focused approach to contribute to sales growth through insightful feedback and engagement.

Qualifications

• Bachelor’s degree in Business or related field; MBA or Marketing preferred with 3+ years of experience.
• Strong understanding of real estate market dynamics and customer expectations.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and MS Office suite.

Responsibilities

• Engage with onsite customers, providing information about real estate projects and addressing queries.
• Present project details, features, benefits, and pricing to help customers make informed decisions.
• Maintain regular follow-up with potential buyers until the sale is closed.
• Develop and nurture strong customer relationships to enhance satisfaction and loyalty.
• Support sales targets by leveraging customer interactions and feedback to contribute to growth.
• Suggest ideas and strategies to increase sales and engagement based on market trends.
• Handle customer complaints promptly and ensure satisfactory resolutions.
• Prepare regular reports on customer interactions, feedback, and sales progress for management.

Skills

Excellent communication

Interpersonal skills

Creative thinking

Team collaboration

Education

Bachelor’s degree in Business or related field

MBA or Marketing preferred

Tools

CRM software

MS Office

Job description

Job Opening

Customer Relations Associate (Real Estate)

Required Experience

3+ years

Job Description

We are seeking a dynamic Customer Relations Associate to join our team in the real estate sector. The ideal candidate will be responsible for managing relationships with onsite customers, explaining project details, and ensuring customer satisfaction until the closure of the sale. This role requires excellent communication skills, a customer - centric approach, and the ability to contribute to sales growth through innovative ideas.

Key Responsibilities

• Customer Management: Engage with onsite customers, providing detailed information about our real estate projects and addressing their queries with clarity and professionalism.
• Project Explanation: Present project details, including features, benefits, and pricing, to potential customers, ensuring they have a thorough understanding of our offerings.
• Customer Follow-up: Maintain regular follow-up with potential buyers, addressing any concerns, and guiding them through the sales process until the deal is closed.
• Relationship Building: Develop and nurture strong relationships with customers, ensuring a positive experience that enhances customer loyalty and satisfaction.
• Sales Contribution: Actively participate in the sales process, supporting efforts to achieve sales targets by leveraging customer interactions and feedback.
• Idea Generation: Proactively suggest ideas and strategies to increase sales and improve customer engagement based on market trends and customer feedback
• Problem Resolution: Handle customer complaints and issues effectively, ensuring resolutions are prompt and satisfactory.
• Reporting: Prepare regular reports on customer interactions, feedback, and sales progress for management review.

Qualifications and Skills

• Bachelor’s degree in Business or a related field; Master’s in Business Administration or Marketing preferred with 3+years of experience.
• Strong understanding of real estate market dynamics and customer expectations.
• Excellent communication and interpersonal skills.
• Ability to explain complex information in a clear and concise manner.
• Proven track record of achieving customer satisfaction and sales targets.
• Proficiency in CRM software and MS Office suite.
• Creative thinking and problem-solving skills.
• Ability to work independently and as part of a team.

Why Join Us?

• Opportunity to work with a leading real estate company.
• Collaborative and dynamic work environment.
• Career growth and development opportunities.
• Competitive salary and benefits package.