Customer Outreach Intern

Wedmegood; Gurugram District; On-site; INR 250,000 - 400,000; Full time

Job summary

WedMeGood, India’s largest wedding planning platform, is seeking a customer outreach professional in Gurugram to collect reviews, gather user feedback, and verify data authenticity. The role involves coordinating with cross-functional teams and supporting marketing campaigns while maintaining meticulous outreach records.

The ideal candidate excels in communication, detail orientation, and time management, with proficiency in MS Excel or Google Sheets to track and analyze feedback data.

Qualifications

• Excellent verbal communication and interpersonal skills.
• Strong attention to detail and data accuracy.
• Confidence in handling customer calls with professionalism and empathy.
• Good organizational skills with the ability to manage multiple tasks effectively.
• Proficiency in MS Excel or Google Sheets (preferred).

Responsibilities

• Connecting with customers through calls to collect reviews and feedback.
• Reaching out to users to gather feedback on their experience with vendors and identify areas for improvement.
• Conducting spam verification calls to ensure data authenticity.
• Managing outreach records and updating call responses in internal trackers.
• Documenting and analyzing user insights to generate actionable recommendations for enhancing service quality.
• Coordinating with cross-functional teams for review moderation and escalations.
• Supporting the marketing team with daily tasks and contributing to active campaigns and initiatives.

Skills

Verbal communication

Attention to detail

Professional phone manners

Organizational skills

MS Excel / Google Sheets

Tools

MS Excel

Google Sheets

Job description

Responsibilities

• Connecting with customers through calls to collect reviews and feedback.
• Reaching out to users to gather feedback on their experience with vendors and identify areas for improvement.
• Conducting spam verification calls to ensure data authenticity.
• Managing outreach records and updating call responses in internal trackers.
• Documenting and analyzing user insights to generate actionable recommendations for enhancing service quality.
• Coordinating with cross-functional teams for review moderation and escalations.
• Supporting the marketing team with daily tasks and contributing to active campaigns and initiatives.

What Makes You a Great Fit

• Excellent verbal communication and interpersonal skills.
• Strong attention to detail and data accuracy.
• Confidence in handling customer calls with professionalism and empathy.
• Good organizational skills with the ability to manage multiple tasks effectively.
• Proficiency in MS Excel or Google Sheets (preferred).

WedMeGood - Your wedding, Your way.

WedMeGood connects families to the best wedding professionals and brands, who fit their style. We are Indias largest wedding planning platform and app, connecting more than 5 lakh couples with the right wedding brands each year. The website gets more than a million unique visitors each month, and the app has had more than 6 million lifetime downloads We believe in growing together and bringing the best in each teammate. For us ethics, quality of work, innovation and perseverance are the key factors.

Location

Gurugram, Haryana, India