Customer Outreach Intern

WedMeGood: India's Favourite Wedding Planning Platform; Gurugram District; On-site; INR 100,440 - 167,400; Part time

Benefits offered by this job

Paid internship

Job summary

WedMeGood, India's favourite wedding planning platform, is offering a paid internship in Gurugram. You will connect with customers by calls to collect reviews, gather feedback from users about vendors, and support data quality through outreach and spam verification.

You will document insights, update trackers, and assist cross-functional teams with review moderation and marketing tasks, using Excel or Google Sheets. Excellent communication and attention to detail are essential.

Qualifications

• Excellent verbal communication and interpersonal skills.
• Strong attention to detail and data accuracy.
• Confidence in handling customer calls with professionalism and empathy.
• Good organizational skills with the ability to manage multiple tasks effectively.

Responsibilities

• Connecting with customers through calls to collect reviews and feedback.
• Reaching out to users to gather feedback on their experience with vendors and identify areas for improvement.
• Conducting spam verification calls to ensure data authenticity.
• Managing outreach records and updating call responses in internal trackers.
• Documenting and analyzing user insights to generate actionable recommendations for enhancing service quality.
• Coordinating with cross-functional teams for review moderation and escalations.
• Supporting the marketing team with daily tasks and contributing to active campaigns and initiatives.

Skills

Customer service

Communication

Adaptability

Outreach

Tools

MS Excel

Google Sheets

Job description

• Connecting with customers through calls to collect reviews and feedback.
• Reaching out to users to gather feedback on their experience with vendors and identify areas for improvement.
• Conducting spam verification calls to ensure data authenticity.
• Managing outreach records and updating call responses in internal trackers.
• Documenting and analyzing user insights to generate actionable recommendations for enhancing service quality.
• Coordinating with cross-functional teams for review moderation and escalations.
• Supporting the marketing team with daily tasks and contributing to active campaigns and initiatives.

Responsibilities

• Connecting with customers through calls to collect reviews and feedback.
• Reaching out to users to gather feedback on their experience with vendors and identify areas for improvement.
• Conducting spam verification calls to ensure data authenticity.
• Managing outreach records and updating call responses in internal trackers.
• Documenting and analyzing user insights to generate actionable recommendations for enhancing service quality.
• Coordinating with cross-functional teams for review moderation and escalations.
• Supporting the marketing team with daily tasks and contributing to active campaigns and initiatives.

What Makes You a Great Fit

• Excellent verbal communication and interpersonal skills.
• Strong attention to detail and data accuracy.
• Confidence in handling customer calls with professionalism and empathy.
• Good organizational skills with the ability to manage multiple tasks effectively.
• Proficiency in MS Excel or Google Sheets (preferred).

WedMeGood - Your wedding, Your way.

WedMeGood connects families to the best wedding professionals and brands, who fit their style. We are India's largest wedding planning platform and app, connecting more than 5 lakh couples with the right wedding brands each year. The website gets more than a million unique visitors each month, and the app has had more than 6 million lifetime downloads We believe in growing together and bringing the best in each teammate. For us ethics, quality of work, innovation and perseverance are the key factors.

Location

Gurugram, Haryana, India

Note: This is a paid internship.

Skills: customer,adaptability,outreach,communication