Customer Outcome Architect

Rocketlane; Chennai District; On-site; INR 220,000 - 360,000; Full time

Benefits offered by this job

Impact and ownership

Work with talented colleagues

Celebrate achievements

Opportunities for learning and growth

Flexibility around work hours

Job summary

A software development company based in Tamil Nadu is seeking a Customer Outcome Architect. This role involves designing complex solutions, leading optimization reviews, and developing custom applications for strategic accounts. Ideal candidates will have experience in technical consulting and SaaS implementations. The position offers a full-time contract and requires collaboration across teams to ensure customer satisfaction. Join us if you are ready for flexibility, ownership, and a unique company culture.

Qualifications

• Experience in Professional Services or Technical Consulting.
• Exposure to SaaS implementation, automation, or integration roles.
• Comfortable working without quotas or account ownership.

Responsibilities

• Lead structured Optimization Reviews for strategic accounts.
• Design end-to-end solutions involving complex workflows.
• Create demonstrable proof of value for strategic use cases.
• Design and deliver custom apps and extensions production-ready for customers.
• Provide proof of value and enable expansion with defined outcomes for Account Managers.
• Collaborate with Customer Success, Product and Engineering for extensibility and feedback.

Skills

Optimization reviews

Business objectives translation

Complex automations

Custom apps development

Cross-functional collaboration

Tools

Workato

Zapier

Job description

Join to apply for the Customer Outcome Architect role at Rocketlane

Madhavaram, Tamil Nadu, India

Role Overview

The Customer Outcome Architect (COA) is a specialist role responsible for designing and delivering net new customer outcomes where value cannot be unlocked through standard product configuration alone. COAs operate as an outcome‑engineering team, engaged selectively for optimization reviews, complex automations, integrations, and custom extensions.

What you will do?

1. Optimization Reviews & Outcome Discovery

• Lead structured Optimization Reviews for strategic accounts
• Identify gaps between customer goals and current Rocketlane setup/ usage
• Translate business objectives into clear, executable solution designs
• Produce outcome‑oriented initiatives that can be delivered
• Design end‑to‑end solutions involving:
  • Complex Workato / Zapier automations
  • Multi‑system workflows (CRM, ticketing, finance, etc.)
  • Data transformations and logic
  • Define target‑state architectures before execution begins
  • Clearly separate design vs execution ownership across CS and TAM

3. Complex Automation & Execution

• Build and deliver:
  • First‑time implementations of high‑complexity workflows
• Own execution when work:
  • Requires architectural judgment
  • Is bespoke or outcome‑critical
  • Would misuse TAM support hours

4. Custom Apps & Extensions

• Design and develop:
  • Embedded widgets, extensions, and AI agents
• Own solutions end‑to‑end where product extensibility is required
• Ensure solutions are production‑ready and adoptable by customers

5. Proof of Value & Expansion Enablement

• Create demonstrable proof of value for strategic use cases
• Quantify operational impact and efficiency gains
• Enable Account Managers with:
  • Clear scope
  • Defined outcomes
• (COA does not sell or negotiate)

6. Cross‑Functional Collaboration

• Partner closely with Customer success, Product & Engineering for extensibility and feedback

Bonus Points for

• Experience in:
  • Professional Services
  • Technical Consulting
  • Exposure to SaaS implementation, automation, or integration roles
• Comfortable working without quotas or account ownership

Benefits

• Impact and ownership: You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen.
• Work with the best: We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes.
• Celebrate wins: Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big.
• Learn and grow: We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it).
• Flexibility and balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pyjamas optional (at least outside the office).

Seniority level: Associate | Employment type: Full‑time | Job function: Strategy/Planning, Consulting, and Other | Industries: Software Development, IT Services & IT Consulting, Business Consulting & Services

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