Business Analyst - Revenue Operations & Strategy

Neara; Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Learning and growth with founders

Collaborative startup culture

Growth opportunities

Impact on global team

Job summary

Neara in Chennai, Tamil Nadu, is seeking a Business Analyst for Revenue Operations & Strategy to connect marketing, sales and post-sales data with actionable insights. The role emphasizes dashboard creation, performance monitoring, and forecasting to drive revenue growth.

You will work with Excel, SQL and BI tools, supporting cross-functional teams in a fast-paced startup environment.

Qualifications

• 2+ years in reporting, dashboarding, business analysis or Operations.
• Strong analytical and quantitative skills.
• Ability to synthesize data and extract key insights.
• Experience in the SaaS or related fields is a plus.
• Excellent communication skills for cross-functional collaboration.

Responsibilities

• Monitor performance of teams, projects, and team members.
• Create and publish dashboards for different teams, stakeholders and executives.
• Analyse data to derive actionable insights and forecast trends and other metrics.
• Develop and implement SOPs to enhance operational efficiency across the organization.
• Collaborate with internal stakeholders to align data with business objectives.

Skills

Analytical skills

Communication skills

Detail-oriented

Problem solving

Tools

Excel

SQL

Salesforce

HubSpot

Tableau

Power BI

Python

Job description

Business Analyst - Revenue Operations & Strategy

Job type: Full Time · Department: Revenue Operations · Work type: On-Site

Chennai, Tamil Nadu, India

About the Role

• Marketing- Demand Generation team (all channels inbound), Events (trade shows, round tables & webinar) and Content
• Sales- Account Executives (AEs), Solution Engineers (SEs), Business Development Representatives (BDR) & Sales Development Representatives (SDR)
• Post sales- Professional Services (Onboarding & implementation), Product Support & Customer Success.

The RevOps teams sits between all functional teams and the leadership

Responsibilities

• Performance Monitoring and Data Analysis:
  • Partner with Operations on goal setting, tracking and reporting
  • Regularly monitor performances of teams, projects and team members.
  • Coordinate with different functions on data, crunch numbers for internal stakeholders
• Data Management & Dashboarding:
  • Create, design and publish different dashboards for different teams, stakeholders and executive
  • Maintain and update the dashboard on weekly, and a monthly basis
• Business Analysis and Insights Generation:
  • Perform Ad Hoc analysis on data to derive actionable insights
  • Utilise past trends to forecast support tickets, upsell opportunities, churn and other metrics as required.
  • Craft compelling narratives that tie insights to business objectives.
• Process Improvement & SOP Development:
  • Ideate and strategize with the RevOps & Post-Sales team to identify opportunities for improving existing processes.
  • Develop and implement Standard Operating Procedures (SOPs) to enhance operational efficiency across the organisation.
  • Communicate with internal stakeholders and get the relevant teams to adopt the updated processes.

Qualifications

Functional

• 2+ year or more in reporting, dashboarding, business analysis or Operations role.
• Strong analytical and quantitative skills.
• Ability to synthesise data and extract key insights
• Experience in the SaaS or related fields is a plus
• Excellent communication skills for effective collaboration with cross-functional teams

Technical

• Advanced knowledge of Excel. SQL is a plus
• Working experience on Salesforce or Hubspot. Having a Salesforce Admin certification is an advantage.
• Experience in building dashboards on Tableau (higher preference) or Power BI is a plus
• Working knowledge of python is a plus

Personal Characteristics

• Detail-oriented and organised, with exceptional prioritisation skills
• Strong work ethic, passion, and creativity
• The ability to work and thrive in a fast-paced, rapidly changing work environment
• A "roll up your sleeves and get things done" attitude, coupled with the ability to consistently give/receive feedback

Perks & Benefits

• Great opportunity: Rocketlane genuinely cares about everyone we hire. You will learn new things and grow no matter how experienced you are; you will be working with founders and leaders who have more than three decades of collective experience in B2B SaaS sales.
• Great team: Work with a world-class, high-velocity team that truly embodies the values of empathy, curiosity, and customer-centricity. Check out the MTT (Meet The Team) videos on our LinkedIn.
• Great culture: An open, fun, and exciting startup culture that empowers its people to champion big problems with the freedom to think and innovate.
• Growth: You are the first hire in CS Ops function and would be pivotal in the growth of the function.
• Impact: You get to be part of a global, passionate team in a fast-paced and growth-oriented environment. The team has a work philosophy of being high on ambition, ownership, and a bias for action.