Customer Engagement Manager

Y-Axis; Chennai District; On-site; INR 11,461,317 - 17,191,976; Full time

Benefits offered by this job

Flexible hours

Office collaboration five days a week

Team outings and fun culture

Job summary

Rocketlane, a fast-growing SaaS company focused on customer onboarding and professional services automation, is seeking an Engagement Manager - US. You will serve as a strategic advisor, build executive relationships, and drive adoption of Rocketlane's platform across customer accounts.

You will lead multi-customer projects, manage timelines and budgets, optimize processes, and work with Sales and Customer Success to ensure value realization and growth.

Qualifications

• 10+ years in project/program management, service delivery, and stakeholder engagement.
• Strong customer-facing and executive communication skills.
• Proven ability to lead complex engagements and drive value.

Responsibilities

• Act as strategic advisor to manage customer implementations and onboarding.
• Lead multiple engagements, align with platform capabilities, and manage risks.
• Collaborate with Sales and Customer Success to drive retention and growth.

Skills

Customer Engagement

Relationship Management

Project Management

Program Management

Change Management

SaaS Implementation

Executive Communication

Professional Services Automation

Stakeholder Engagement

Tools

PSA tools

Rocketlane platform

Job description

Customer Engagement, Relationship Management, Project Management, Program Management, Change Management, Process Optimization, Stakeholder Engagement, Executive Communication, Professional Services Automation, SaaS Implementation, Data-Driven Strategy, Customer Onboarding, Financial Tracking, Risk Management, Customer Success, Strategic Advising

Software Development

Description

Description About RocketlaneRocketlane is a fast-growing, innovative SaaS company making waves in customeronboarding and professional services automation.Our mission? To empower B2B companies with a smooth, consistent, and efficientway to onboard customers and manage client projects—reducing chaos and boostingcustomer satisfaction across industries.We’re a close-knit team of over 100 passionate professionals, all focused onbuilding a product that teams love to use. Our journey has been fueled by $45Min funding from top investors, including 8VC, Matrix Partners, and Nexus VenturePartners.

Engagement Manager - US

What will you do ?1. Customer Engagement & Relationship Management:1. Act as a strategic advisor, building strong relationships with keystakeholders, executives, and cross-functional teams.2. Drive engagement success by aligning customer goals with Rocketlane’splatform capabilities.3. Ensure smooth onboarding and implementation, driving adoption andtime-to-value.2. Project & Program Management:1. Lead and manage multiple customer implementations, ensuring on-time andwithin-budget delivery.2. Establish clear project plans, track milestones, and proactively addressrisks and roadblocks.3. Leverage Rocketlane and other PSA tools for project tracking,forecasting, and reporting.3. Process Optimization & Change Management:1. Identify and implement best practices to enhance customer onboarding andprofessional services delivery.2. Drive process improvements that improve efficiency, scalability, andcustomer satisfaction.4. Strategic & Analytical Thinking:1. Utilize data-driven insights to optimize engagement strategies andenhance customer experience.2. Work with internal teams to provide feedback, influence productosenhancements, and refine service offerings.5. Customer Success & Retention:1. Collaborate with Customer Success teams to ensure continued valuerealization for customers.2. Partner with Sales to identify expansion opportunities and contribute tobusiness growth.

Who We’re Looking For:

• * Results-driven professional with 10+ years of experience in project/programmanagement, service delivery, and stakeholder engagement.
• * Strong customer-facing and executive communication skills, with a provenability to build relationships internally and externally.
• * Expertise in organizational and change management, balancing competing clientdemands while ensuring on-time, within-budget delivery.
• * Proficient in project financials and PSA tools. Adept at navigating criticalbusiness situations with a customer-centric approach, strong interpersonalskills, and cultural awareness.
• * Skilled in professional services metrics within a SaaS environment, with abackground in customer onboarding, implementation, and professional servicesautomation (PSA).
• * Thrives in fast-paced, dynamic environments, fosteringcollaboration and adaptability.

Why join us?

• * Impact and ownership: You won’t just be another cog in the machine; here,you’re more like a turbocharged engine part. Bring your ideas, make themhappen.
• * Work with the best: We’re a team of passionate, quirky, and ridiculouslytalented people. Come for the work, stay for the memes.
• * Celebrate wins: Whether we’re hitting major milestones or celebrating newfunding, we like to mix it up. From rap videos[https://youtube.com/playlist?list=PL3HwMWgm5da8shDvr6DN7v_fm6PwiODu3&si=e7M8q8PyKN4Q0Jvj]to team outings, we believe in celebrating big.
• * Learn and grow: We’re all about learning—and we’re not just talking about thelatest SaaS trends. You’ll grow your career, pick up new skills, and maybeeven learn to love Excel (or at least tolerate it).
• * Flexibility and balance: While we love collaborating in the office five daysa week, we know everyone has their own rhythm. That’s why we offerflexibility around hours—so you can bring your best energy, whether you’re anearly bird or a night owl. Pajamas optional (at least outside the office).

Responsibilities

Responsibilities The role involves acting as a strategic advisor to manage customer implementations, ensuring smooth onboarding and alignment with platform capabilities. It also focuses on optimizing professional services delivery and collaborating with Sales and Customer Success teams to drive retention and growth.