Customer Operations Specialist

General Mills, Inc.; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

General Mills, Inc. in Mumbai is seeking a dedicated Customer Operations professional to own day-to-day order management for assigned customers, coordinating with Field Sales, Supply Chain, logistics, and customer representatives.

The role requires a Bachelor's degree in Logistics, 3–5 years in customer operations, strong communication and problem-solving, and a willingness to work the 3:30 PM–12:30 AM shift.

Qualifications

• Bachelor's degree in Logistics, Supply Chain, Business, or related field.
• 3–5 years in customer operations, order management, or supply chain.
• Proficient with Microsoft Office and order management systems.
• Strong communication, problem-solving, prioritization, collaboration, adaptability, and follow-through.
• Individual contributor role; people-management not required.

Responsibilities

• Manage customer orders and related transactions accurately within service timelines.
• Investigate and resolve order processing, delivery, returns, refunds issues.
• Respond to customer inquiries via phone, email, and chat with professional communication.
• Escalate complex issues with background information and coordinate with teams to resolve.
• Maintain accurate customer interaction and transaction records; use data to identify recurring issues.
• Collaborate with Field Sales, Supply Chain, logistics, and customer teams to improve processes and satisfaction.

Skills

Communication

Problem solving

Prioritization

Collaboration

Adaptability

Follow-through

Education

Bachelor's degree in Logistics, Supply Chain, Business, or related field

Tools

Microsoft Office

CRM/Order management systems

Job description

# **OVERVIEW**Own day-to-day customer operations for assigned General Mills customers, serving as a key contact for order management and service issue resolution. Partner with Field Sales, Supply Chain, logistics teams, and customer representatives to resolve issues accurately, maintain service levels, and improve end-to-end process efficiency. This role offers the opportunity to make a direct impact on customer experience and supply chain performance. This job requires to work in 3.30PM-12:30AM shift.# **KEY ACCOUNTABILITIES****•** Manage customer orders and related transactions accurately and within defined service timelines.**•** Investigate and resolve issues related to order processing, product or service delivery, returns, and refunds.**•** Respond to customer inquiries through phone, email, and chat with clear, professional communication and timely follow-through.**•** Escalate complex issues with complete background information and coordinate with the appropriate teams through resolution.**•** Maintain accurate customer interaction and transaction records in relevant systems; use data to identify recurring issues and trends.**•** Collaborate with Field Sales, Supply Chain, logistics, and customer teams to improve processes, efficiency, and customer satisfaction.# **MINIMUM QUALIFICATIONS****•** Bachelor's degree in Logistics, Supply Chain, Business, or a related field.**•** 3–5 years of experience in customer operations, order management, customer service, or supply chain operations.**•** Working knowledge of Microsoft Office and customer relationship or order management systems.**•** Strong communication, problem-solving, prioritization, collaboration, adaptability, and follow-through skills.**•** Individual contributor role; people-management experience is not required.# **PREFERRED QUALIFICATIONS****•** 5–7 years of relevant experience, preferably in a consumer goods or supply chain environment.**•** Experience using operational data to identify root causes and deliver process improvements.**•** Experience working with cross-functional or global teams across time zones.