Customer Fulfillment Lead

Qsix

Gurugram District

On-site

INR 1,200,000 - 1,800,000

Full time

14 days+

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Job summary

Qsix is hiring for Motorola’s Customer Fulfilment Lead in Gurgaon to manage end-to-end order fulfilment for India, coordinate across warehouse, logistics, sales, and customers, and drive supply allocation and CPFR with strategic partners. Strong analytical, stakeholder management, and supply chain expertise are essential.

This corporate role focuses on ensuring timely product availability, KPI achievement (OTD/DA), and revenue support in a fast-growing electronics environment.

Qualifications

Bachelor's degree in Engineering, Supply Chain, Business, Operations, or related field.
MBA / Master's degree preferred.

Responsibilities

Customer Order Fulfilment & Order Management: Manage end-to-end order fulfilment for the Motorola smartphone business across India.
Customer Supply Allocation: Lead weekly, monthly, and quarterly supply allocation processes for all major customers.
Customer Engagement & CPFR: Conduct regular CPFR reviews with key customers and align demand plans with Motorola objectives.
Cross-Functional Supply Chain Coordination: Collaborate with Sales, Product Management, Finance, Global Supply Planning, Manufacturing/EMS, Procurement, Logistics, and Business Operations to resolve shortages and risks.
Inventory & Risk Management: Monitor inventory across customers and warehouses; minimize excess and obsolescence; identify supply risks and mitigate.
Business Analytics & Process Improvement: Develop dashboards, reports, and insights to improve fulfilment visibility and support data-driven decisions.

Skills

Customer Order Management

Supply Chain Planning

Inventory Management

Allocation Management

Forecasting & Analytics

SAP / ERP Systems

Power BI / Advanced Excel

Stakeholder Management

Analytical Thinking

Problem Solving

Negotiation & Influencing

Communication & Presentation

Cross-functional Leadership

Education

Bachelor's degree in Engineering, Supply Chain, Business, Operations, or related field

MBA / Master's degree

Tools

SAP

Power BI

Excel

Job description

Job Description

HIRING FOR CLIENT
We are currently hiring for our client which is one of the largest American consumer electronics manufacturer.
The Customer Fulfilment Lead is responsible for end-to-end customer order fulfilment, allocation management, and supply execution for Motorola Smartphones across India. The role acts as the key interface between Sales, Business Operations, Supply Planning, Manufacturing, Logistics, Finance, and strategic customers to ensure timely product availability, customer satisfaction, and revenue achievement.

POSITION SUMMARY :

The position requires strong analytical capability, stakeholder management, supply chain expertise, and the ability to drive operational excellence in a dynamic and fast-growing business environment. This is a corporate supply chain role based out of the Motorola office in Gurgaon.

Role & responsibilities

1. Customer Order Fulfilment & Order Management

Manage end-to-end order fulfilment for the Motorola smartphone business across India.
Ensure achievement of key KPIs including On-Time Delivery (OTD) and Delivery Accuracy (DA).
Monitor order execution and proactively resolve supply constraints.
Coordinate with warehouse, logistics, sales teams, and customers to ensure seamless execution.

2. Customer Supply Allocation

Lead weekly, monthly, and quarterly supply allocation processes for all major customers.
Balance customer demand, business priorities, and supply availability.
Monitor key business parameters including:
Sell-in / Sell-out trends
Channel inventory
Weeks of Inventory (WOI)
Promotion plans
Product transitions
End-of-Life (EOL) management
Provide supply commitments and allocation recommendations to management.

3. Customer Engagement & CPFR

Conduct regular CPFR (Collaborative Planning, Forecasting & Replenishment) reviews with key customers.
Build strong relationships with strategic partners including online and offline channels.
Align customer demand plans with Motorola business objectives.
Drive customer satisfaction through transparent communication and reliable fulfilment.

4. Cross-Functional Supply Chain Coordination

Collaborate with:
Sales Teams
Product Management
Finance
Global Supply Planning
Manufacturing / EMS
Procurement
Logistics
Business Operations
Lead resolution of supply shortages, inventory issues, and fulfilment risks.

5. Inventory & Risk Management

Monitor inventory across customers, Motorola warehouses, and supply nodes.
Drive actions to minimize excess and obsolescence.
Ensure optimal inventory positioning while avoiding sales loss.
Identify supply risks and implement mitigation plans.

6. Business Analytics & Process Improvement

Develop dashboards, reports, and insights to improve fulfilment visibility.
Analyze fulfilment performance and customer service metrics.
Drive automation and digital transformation initiatives using analytical tools.
Support AI-enabled and data-driven decision-making processes.

REQUIRED QUALIFICATIONS

Education

Bachelor's degree in Engineering, Supply Chain, Business, Operations, or related field.
MBA / Master's degree preferred.

Experience

68+ years of experience in Supply Chain, Demand Planning, Customer Fulfilment, Business Operations, or Order Management.
Experience in consumer electronics, telecom, smartphones, or FMCG industries preferred.

Preferred candidate profile

Functional Skills