Customer Experience Executive

Excalibre The Placement People; Ernakulam; On-site; INR 400,000 - 560,000; Full time

Job summary

Excalibre The Placement People is seeking a Customer Relationship Manager (CRM) for B2B client servicing, mutual fund and NRI support, and building strong client relationships. This role focuses on coordinating with internal teams to improve service quality and customer satisfaction.

The position is an Offroll CRM role emphasizing client liaison and timely issue resolution in a fast-paced environment.

Qualifications

• This role focuses on B2B client servicing, Mutual Fund and NRI customer support, client relationship management, and coordinating with internal teams to improve customer satisfaction and service quality.

Responsibilities

• B2B client servicing and mutual fund/NRI customer support.
• Coordinate with internal teams to improve service quality and customer satisfaction.

Job description

This role focuses on B2B client servicing, Mutual Fund and NRI customer support, client relationship management, and coordinating with internal teams to improve customer satisfaction and service quality.

Skills highlighted with ‘‘ are preferred keyskills

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Customer Relationship Manager (CRM)-Offroll