Customer Experience Engineer (Early Career)

TrueLeap Inc.; Kamrup Metropolitan; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Mentorship and advancement opportunities

Collaborative work culture focused on innovation

Fast-paced growth environment

Job summary

A leading educational technology company is hiring an early-career Customer Experience Engineer in Kamrup Metropolitan, Assam. You will provide technical assistance and support to customers using the platform, ensuring they can fully leverage its capabilities. The role involves problem-solving, customer communication, and collaboration with product teams. Ideal candidates should have a relevant degree and strong analytical skills. Join a dynamic team dedicated to transforming global learning experiences.

Qualifications

• 0–2 years of experience in customer support or technical roles.
• Ability to explain technical concepts clearly.
• Quick learner of new tools and systems.

Responsibilities

• Deliver clear and empathetic customer support.
• Support customers with platform setup and best practices.
• Test new features to ensure a seamless experience.

Skills

Exceptional communication skills in English

Strong problem-solving mindset

Customer-centric mindset

Technical problem-solving

Education

Bachelor's degree in Computer Science or related field

Tools

Jira

Job description

Customer Experience Engineer(Early Career)

About TrueLeap

TrueLeap is a next-generation knowledge company building infrastructure that transforms how learning, expertise, and human insight become data-driven value. Our platform combines LMS, CMS, and content marketplace capabilities with advanced knowledge engineering and AI-driven learning experiences.

We serve educators, institutions, creators, and communities globally — with a mission to make high-quality learning accessible, measurable, and scalable. We are looking for an early-career Customer Experience Engineer who is excited about working directly with customers, solving problems, and elevating the experience of learners and creators across the TrueLeap ecosystem.

Role Overview

As a Customer Experience Engineer, you will sit at the intersection of customer support, product engineering, and solution delivery. You will help customers fully leverage TrueLeap’s platform by providing technical assistance, guiding onboarding, and supporting their content and integration needs.

You will work closely with the product and engineering teams to advocate for customer feedback and maintain a high-quality platform experience. This role is ideal for someone who enjoys technical problem-solving, excels at communication, and is passionate about modern education technology.

Key Responsibilities

Customer Support & Success

• Deliver responsive, clear, and empathetic customer support through chat, email, and video calls.
• Communicate complex technical information in clean, accessible English.
• Lead onboarding sessions and guide customers through platform setup and best practices.

Technical Assistance & Integration

• Support customers in uploading content, configuring settings, and using key platform features.
• Assist with API integrations and troubleshoot configuration issues.
• Develop and maintain technical documentation, user guides, and support articles.

Quality Assurance & Reporting

• Test new features to ensure a seamless customer experience before release.
• Use Jira exclusively to document bugs, track issues, and collaborate with engineering.
• Monitor platform performance and upscale critical issues effectively.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, EdTech, or a related field.
• 0–2 years of experience in customer support, technical support, or software implementation roles.
• Exceptional communication skills in English — both written and verbal — with the ability to explain technical concepts clearly.
• Strong problem‑solving, analytical, and customer‑centric mindset.
• Ability to quickly learn new tools, systems, and domain concepts.

Preferred Skills

• Experience with LMS platforms, SaaS products, or EdTech ecosystems.
• Basic understanding of APIs, HTML/CSS, or database fundamentals.
• Hands‑on familiarity with Jira for issue tracking and workflow management.
• Exposure to UI/UX feedback or QA testing processes.
• Multilingual skills (especially English + French) are a plus for Africa‑focused operations.

Why Join TrueLeap?

• Help shape the future of global learning and knowledge infrastructure.
• Collaborate with mission‑driven innovators in AI, education, and digital transformation.
• Fast‑paced growth environment with mentorship and advancement opportunities.
• Work culture built on ownership, creativity, and continuous learning.