Customer Experience - Associate

Wishlink

India

Remote

INR 300,000 - 540,000

Full time

13 days ago

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Benefits offered by this job

Competitive Salary

Generous ESOPs

Relocation Bonus

Learning & Development Budget

Company newsletters and books

ChatGPT Subscription

Regular Team Outings

Discounted Health Plans

Gym Memberships

Industry insights for creators

Job summary

Wishlink is seeking a Customer Experience Associate in India to act as the primary point of contact for content creators, addressing inquiries via chat and phone. You will provide accurate product information, resolve issues, and ensure high customer satisfaction.

The role emphasizes strong communication, problem-solving, and a proactive, collaborative approach to work in a fast-paced creator-economy startup.

Qualifications

Strong communication and clear articulation.
Problem solving and analytical thinking.
Knowledge of Wishlink products and services.
Team collaboration and cross-functional work.
Adaptability in a fast-paced, evolving environment.
Willingness to learn continuously.

Responsibilities

Serve as primary point of contact for creators via chat and call.
Provide accurate information about products and services to creators.
Ensure customer satisfaction by addressing concerns and queries.
Stay updated on product updates and company policies.
Collaborate with stakeholders to resolve issues swiftly.

Skills

Communication skills

Problem solving

Product knowledge

Team collaboration

Digital enthusiasm

Interpersonal skills

Creativity

Job description

Customer Experience Associate

About Wishlink

Wishlink is a well-funded, early-stage startup, on a mission to shape the creator economy and change how people shop. Our mission is to build a hyper-personalized shopping experience for every user, which is creator-led, so that every user can get exactly what they are looking for. We are on a mission to define new charters at the intersection of two of the most prominent aspects of the internet - e-commerce and social media.

Team and Investors

We re 3 founders, Chandan, Shaurya, and Divyansh, with a shared passion to solve real-world problems at scale and consume content for hours (XD). We started Wishlink in January 2022 when we discovered products on social media that we wanted to buy but could not (in some cases, actually did)! We are based out of Gurugram. We have recently raised a series A round of $7M, led by Fundamentum & Elevation Capital.

Why Join Us

Exciting Problem

The way people shop online is changing. Users are tired of spending hours browsing humongous catalogs on eCommerce marketplaces just to find a single piece of apparel they like. They need curation, and they need trusted reviews - which is what Wishlink is bringing with the help of content creators. Wishlink is at the forefront of this change, enabling users to shop in an easier and more exciting way.

Immense Scale

In just 2 years of existence, Wishlink is used by over 800k users daily to discover and shop products online. This number has grown over 3x in the last 4 months.

Stellar Team

Wishlink is all about its people. Our team is young and energetic, come from stellar backgrounds, and are dedicated towards a common goal. Also, we have a LOT of fun!

Growth Opportunity

We have grown remarkably in the last 4 months and are doing a monthly GMV of over Rs. 150cr. We are working with over 50,000 content creators and 250+ brands and eCommerce marketplaces including Amazon, Flipkart, Myntra, Nykaa, Ajio, H&M, Savana (Urbanic), Only, Vero Moda, Libas, Aurelia, Mama Earth, and many more.

Wishlink presents an exciting opportunity for you to contribute to and grow within the creator-enabled eCommerce space, have the chance to work at an emerging consumer-tech startup and be an integral part of this dynamic journey.

What would you be doing

Serve as the primary point of contact for creators and respond to their inquiries promptly via online chat and call.
Provide accurate information about products and services to the creators.
Ensure customer satisfaction while addressing concerns and queries.
Demonstrate strong communication and problem-solving skills
Stay updated on product updates and company policies.
Collaborate with relevant stakeholders proactively to find swift and effective solutions when needed

What are we looking for

If you are a content creator yourself or have worked closely in the social media space - we like you already :)

Strong communication skills, ability to articulate information clearly and concisely.
Problem solving skills Capacity to analyze issues and provide effective solutions.
Product knowledge and understanding of the company products and services.
Team collaboration willingness to work collaboratively with other team members for issue resolution.
Enthusiasm for all things digital and a love for the creator community.
charismatic communicator with outstanding interpersonal skills.
Creativity and adaptability in a fast paced, ever- evolving environment.
Above everything, willing to learn continuously and keep improving

Perks and Benefits