Customer Executive

Nua; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

A leading D2C wellness brand in Mumbai is seeking a customer service representative to manage conversations across multiple channels and assist customers with their queries. The ideal candidate is passionate about customer service, enjoys collaborative teamwork, and has strong communication skills. Experience in the travel or hospitality sector is preferred. This full-time role offers an exciting opportunity in a startup environment.

Qualifications

• Fresher or 1-2 years of experience in a similar role.
• Experience in the travel and hospitality sectors preferred.
• Ability to empathize with customers and work in teams.
• Enthusiastic and passionate about the work.
• Excited to work in a startup environment.
• Experience in travel/hospitality is a plus.

Responsibilities

• Manage customer conversations across multiple channels.
• Assist customers with their queries and facilitate escalations.
• Coordinate with the relevant team to resolve customer issues.
• Maintain detailed reports of all conversations for analysis.
• Proactively seek customer feedback across various platforms.
• Work closely with the marketing team to build the Nua community.
• Collaborate with marketing to build the Nua community.

Skills

Strong written and oral communication skills

Empathy with customers

Collaborative teamwork

Enthusiasm and passion

Startup environment

Tools

CRM software

Job description

Nua is a venture‑funded, direct‑to‑consumer (D2C) brand transforming women’s wellness in India. Starting with our innovative, chemical‑free and India’s only fully customizable sanitary pads, we are on a mission to develop holistic and personalized solutions for solving real problems that women face. We do this by building a wellness platform with great products, an impactful community and a personalized customer experience. With a growing community of over 15 lakh women, we are already India’s largest and most engaged digital‑first FemTech brand.

Our story began with a pad. And not just any pad that could be picked off the shelves but one that was truly thought around a woman’s needs. Since then, we have grown multi‑fold with innovative, inclusive and effective products that are Made Safe certified and backed by science. We continue to co‑create products with our community and fuel the D2C revolution through deep consumer insights and investments in technology.

Nua has raised over $22 million in venture funding, backed by marquee investors including Lightbox Ventures, Kae Capital, Mirabilis Investment Trust, Deepika Padukone and Vindi Singh Banga, and Kamini Banga of the Banga family office. If you are as passionate as we are in making a difference and creating real impact in a fast‑paced and wildly creative environment, then you might just be the person we are looking for.

Key Responsibilities

• Manage customer conversations across multiple channels – social media, incoming calls, emails and chats
• Assist customers with their queries/concerns, and facilitate escalations and redressal
• Coordinate with the relevant team to resolve customer’s issues/queries
• Maintain detailed report for all conversations and carry out analysis to continuously understand pain points and develop improvement initiatives
• Help the team with the planning & implementation of customer acquisition activities
• Proactively seek customer feedback and reviews across channels such as Facebook, Google & Amazon
• Work closely with the marketing team to build the Nua community

What we look for

• Fresher / 1‑2 years of experience in a similar role
• Strong written and oral communication skills
• Ability to be empathetic with customers and work collaboratively in teams
• Enthusiastic and passionate about the work you do
• Excited to work in a startup environment
• Experience in the travel and hospitality sectors preferred

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Customer Service

Industries

Personal Care Product Manufacturing

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