Customer Success Executive

Breathe Again

Mumbai Suburban

On-site

INR 500,000 - 800,000

Full time

14 days+

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Benefits offered by this job

Learning opportunities with nutrition and tech teams

Fast career growth for high-performers

Supportive and mission-driven team culture

Job summary

Breathe Again is seeking a Customer Support Executive to enhance client interactions and drive their wellness app's expansion. The role involves managing incoming queries, assisting clients during their journey, and collaborating with internal teams to ensure high-quality service. Ideal candidates will have 2-4 years of experience in customer support, excellent communication skills, and a passion for wellness.

Qualifications

2-4 years in customer support/client servicing roles.
Strong verbal and written communication in English and Hindi.
Comfortable with CRMs, WhatsApp Business, and project tracking tools.

Responsibilities

Handle client queries across multiple channels like WhatsApp and email.
Assist in onboarding new clients and monitor their progress.
Collect feedback and suggest process improvements.

Skills

Communication

Problem-Solving

Interpersonal Skills

Active Listening

Tools

CRM Tools

WhatsApp Business

Zoom

Job description

1 week ago Be among the first 25 applicants

Direct message the job poster from Breathe Again

nirā by BreatheAgain is a premium wellness brand dedicated to helping individuals achieve balanced nutrition through customized dietary assessments and recipes. Our cutting-edge app customizes health routines for India’s top 1% and global clients. We are in a rapid growth phase and seeking a strategic Customer Support executive to drive our expansion.

Role Summary:

As a Customer Support Executive at nira, you will be the voice of the brand for all incoming & outgoing client interactions. You will guide, support, and empower our customers through their transformation journey. This role is pivotal in creating a consistent, empathetic, and responsive experience for every client across different touchpoints—calls, WhatsApp, email, and our app.

Key Responsibilities:

1. Client Interaction & Relationship Management

Handle incoming queries across WhatsApp, phone calls, email, and app chat.
Respond to concerns with empathy, clarity, and problem-solving orientation.
Build long-term relationships by ensuring every interaction adds value to the customer journey.
Resolve product/service-related issues in a timely and efficient manner.
Escalate complex issues to relevant internal departments and follow up until closure.

3. Onboarding & Journey Monitoring

Assist new clients during onboarding: share orientation materials, coordinate first consultations, and help them navigate the app.
Track progress and proactively reach out to ensure they stay on track.

4. Coordination & Internal Collaboration

Coordinate with nutritionists, doctors, and backend teams to fulfill client needs and updates.
Maintain accurate records of client conversations and concerns using CRM tools.

5. Feedback Loop & Quality Assurance

Collect client feedback regularly and share insights with the product, nutrition, and content teams.
Suggest process improvements based on common queries or bottlenecks.

Requirements:

Experience & Skills

2-4 years in customer support/client servicing roles, preferably in wellness, healthcare, or SaaS. Experience in Luxury and/or Concierge services is a strong plus
Strong verbal and written communication (English and Hindi mandatory; regional languages a plus).
Excellent interpersonal and active listening skills.
Problem-solving mindset with the ability to remain calm under pressure.
Comfortable working with CRMs, WhatsApp Business, Zoom, and project tracking tools.

What We Offer: