Customer Development Executive - South Kolkata

Rentokil Initial; Kolkata; On-site; INR 300,000 - 500,000; Full time

Job summary

Rentokil Initial in Kolkata is hiring a Customer Development Executive responsible for client retention, renewals, and upselling. The role involves collaboration with internal and external teams to ensure compliance and manage customer relationships effectively. Candidates should have any degree and 2-4 years of relevant experience, along with a two-wheel licence. The company values service, teamwork, and responsibility, promoting an inclusive workplace.

Qualifications

• A minimum of 2-4 years of experience in a similar role.
• Possession of a two-wheel licence.

Responsibilities

• Focus on client retention, renewals, and upselling.
• Resolve customer complaints on time.
• Identify alert customers and revive accounts.
• Provide improvement recommendations to branches.
• Conduct regular account reviews.

Skills

Clear communication skills

Attentiveness

Ability to use positive language

Time management skills

Data analysis

Education

Any degree

Job description

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.

For more details: https://www.rentokil-pestcontrolindia.com

About The Role

Customer Development Executive is responsible for client retention, renewals & price increase & upselling and compliance management related to the commercial clients.

The incumbent works as part of a multi‑functional team. This involves collaboration with the internal team and external stakeholders.

Job Responsibilities

• Focus on client retention, renewals & price increase & upselling
• Compliance management – identify & resolve customer complaints within the specific timelines
• Alert account management – identify alert customers & revive potential accounts
• Provide recommendations & suggestions to the branch for improvement
• Conduct regular reviews & terminate non‑revival accounts
• SPOC for branch renewals
• Total concentration on renewal business only
• Sole responsible for on‑time CCM/SQS/SQA and timely terminations
• Coordinate between customers & operations
• Increase in branch new sales as branch CSEs can focus only on new sales
• Reduction in outstanding dues
• Lead generation

Key Result Areas

• Advance renewal follow‑up / CCM
• Customer objection handling – with the help of operations
• Renewal letter with PI
• Regular follow‑up for renewal and updates in the renewal portal
• OCC entry from the renewal portal
• Timely termination from the renewal portal
• Outstanding follow‑up
• SQA

Competencies (Skills Essential To The Role)

• Clear communication skills
• Attentiveness
• Ability to use positive language
• Time management skills
• Data analysis

Role Type / Key Working Relationships

• Productivity improvement
• Renewal % improvement
• Effective review customer wise
• Process understanding and implementation
• Renewal portal usage in totality
• Increase in branch new sales

Requirements

Educational qualification / other requirement:

• Any degree
• Two‑wheel licence
• 2-4 years of experience

Benefits

What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in service, relationships, teamwork, responsibility.

• Service
• Relationships
• Teamwork
• Responsibility

DEI statement

At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.