Customer Development Executive

Rentokil Initial; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Rentokil PCI, a Rentokil Initial brand, is a leading pest control service provider in India. It seeks a Customer Development Executive to manage client retention, renewals and up-selling, working with internal teams and external stakeholders.

The role emphasizes renewal management, resolving complaints within timelines, and coordinating with operations to revive accounts while improving branch renewal performance.

Qualifications

• Any Degree is acceptable for educational qualification.
• Experience in client retention and renewals is beneficial.
• Willingness to work with internal and external stakeholders.

Responsibilities

• Focus on client retention, renewals and up-selling.
• Compliant management and resolution of customer complaints within timelines.
• Coordinate with branch, operations and account management for renewals.
• Lead generation and renewal portal updates; drive renewal improvements.
• SQA/CCM/SQS processes and timely terminations where needed.

Skills

Clear communication skills

Attentiveness

Positive language

Time management

Data analysis

Education

Any Degree

Job description

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world?s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

• Customer Development Executive is responsible for client retention, renewals & price increase & up-selling and Compliant Management related to the commercial clients.
• The Incumbent works as part of a multi-functional team. This involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Focus on client retention, renewals & price increase & up-selling
• Compliant Management- To identify & resolve customer complaints within the specific timelines
• Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
• To provide recommendations & suggestions to the branch for the improvement
• Conduct regular reviews & terminate the non-revival accounts
• SPOC for Branch Renewals
• Total concentration on Renewal business only
• Sole Responsible
• On-time CCM/SQS/SQA
• Timely Terminations
• Coordination between Customers & Operations
• Increase in Branch New Sales as Branch CSEs can focus only on New sales
• Reduction in Outstanding
• Lead Generation

Key Result Areas:

• Advance Renewal Followup / CCM
• Customer Objection Handling - with the help of operation
• Renewal letter with PI
• Regular follow-up for renewal and updation in the Renewal portal
• OCC entry from the Renewal portal
• Timely termination from the renewal portal
• Outstanding followup
• SQA

Competencies (Skills essential to the role):

• Clear communication skills.
• Attentiveness.
• Ability to use positive language.
• Time management skills
• Data Analysis

Role Type / Key working relationships:

• Productivity Improvement
• Renewal % Improvement
• Effective review customer wise
• Process Understanding and Implementation
• Renewal Portal Usage in Totality
• Increase in Branch New Sales

Requirements

Educational Qualification / Other Requirement:

• Any Degree
• Two wheeler Licence

Benefits

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it?s our people who make our company what it is. We believe in:
• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation

DEI statement:

At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.